At a Glance
- Tasks: Lead and transform global customer support for a growing SaaS company.
- Company: Aptitude, a dynamic tech firm focused on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Join a vibrant team with a focus on performance and service quality.
- Why this job: Make a real impact in a fast-paced environment while shaping customer experiences.
- Qualifications: Experience in customer support leadership and strong collaboration skills.
The predicted salary is between 80000 - 100000 £ per year.
Aptitude is hiring a Head of Customer Support to transform and lead our global support function as we scale to Saa S and accelerate growth.
The role is London-based with a hybrid model (minimum 2 days in the office) and a 37.5-hour week, including some weekends and bank holidays.
You will own the global support operating model, drive performance, coaching, and escalation governance, while collaborating with Product, Engineering and Cloud Operations to improve service quality across time zones.
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We think you need these skills to ace Global Head of Enterprise SaaS Support
Customer Support Management
Global Support Operations
Performance Management
Coaching Skills
Escalation Governance
Collaboration with Product Teams
Collaboration with Engineering Teams
