At a Glance
- Tasks: Lead and transform global customer support for enterprise SaaS solutions.
- Company: Aptitude Software, a forward-thinking company embracing SaaS growth.
- Benefits: Competitive salary, leadership opportunities, and a chance to innovate.
- Other info: Join a dynamic team focused on continuous improvement and excellence.
- Why this job: Make a real impact by enhancing service quality with cutting-edge technology.
- Qualifications: Proven leadership in customer support and experience with SaaS models.
The predicted salary is between 80000 - 100000 £ per year.
Aptitude Software is recruiting a Head of Customer Support to transform and lead our global support function as we move toward SaaS and scale with Fynapse-led growth. You will own the global support operating model, governance, and continuous improvement to deliver faster, clearer outcomes for our enterprise customers.
In this hands-on leadership role you will coach and upskill the team, partner with Product and Engineering, and use data, automation, and AI to raise service quality and scale.
We think you need these skills to ace Global Head of Enterprise SaaS Support & Excellence
Leadership Skills
Customer Support Management
SaaS Knowledge
Continuous Improvement
Data Analysis
Automation
AI Integration
