At a Glance
- Tasks: Lead and shape global customer support for a transitioning SaaS company.
- Company: Aptitude, a forward-thinking tech company based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with Product, Engineering, and Customer Success teams across time zones.
- Why this job: Make a real impact by enhancing customer experiences on a global scale.
- Qualifications: Strong leadership skills and analytical expertise required.
The predicted salary is between 70000 - 90000 £ per year.
Aptitude is seeking a Head of Customer Support in London, hybrid work with 2 days in the office.
You will shape and lead the global support function as Fynapse transitions to Saa S, delivering faster, clearer outcomes for enterprise customers.
You will own the global support operating model, coach the team, and work closely with Product, Engineering, and Customer Success to scale services across time zones.
This role demands strong leadership and analytical excellence.
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Global Head of Enterprise SaaS Customer Support employer: Aptitude Software
Aptitude Software is an exceptional employer that prioritises employee growth and well-being, offering a supportive environment where you can enhance your expertise as a Service Delivery Manager. With competitive salaries, comprehensive benefits including private healthcare and flexible working options, and a culture that values collaboration and client satisfaction, you'll find meaningful opportunities to thrive in our London office. Join us to be part of a dynamic team that champions a 'Client First' approach while fostering your professional development.
