Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and ensure seamless service delivery with a focus on satisfaction.
- Company: Join Aptitude, a global leader in finance technology with a diverse and passionate team.
- Benefits: Competitive salary, flexible working, healthcare benefits, and a profit-related bonus scheme.
- Why this job: Make a real impact by helping enterprises grow through innovative finance solutions.
- Qualifications: 5 years in service delivery or project management, strong communication, and people skills.
- Other info: Embrace diversity and inclusivity in a supportive environment that values your unique perspective.
The predicted salary is between 28800 - 48000 ÂŁ per year.
At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth. We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact.
As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships with a “Client First” attitude, and become a trusted advisor and escalation point for any issues. Your role is crucial in ensuring that SLAs and KPIs are met throughout the contract lifecycle, highlighting the value derived from our services.
Key Responsibilities:- Serve as the main point of contact for customers with recurring services.
- Onboard and transition clients smoothly from sales/project to delivery.
- Lead value-creation projects that increase usage.
- Proactively manage client relationships and expectations; and ensure client satisfaction.
- Identify critical success factors (CSFs) and ensure KPIs support them.
- Allocate resources and manage distributed teams, including 24/7 operations.
- Monitor team performance and adherence to best practices.
- Conduct planning, retrospective, and review meetings with clients.
- Implement process improvements and provide internal reporting.
- Manage risk and ensure compliance with SOC standards.
- Stay updated with relevant knowledge and skills, align with company culture, and motivate the team.
We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career. We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits – medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions and hybrid work model
- 5 years of experience in a similar role or project management capacity
- Proven ability to perform under pressure and manage multiple clients.
- Strong critical thinking and continual service improvement mindset.
- Excellent communication, negotiation, and presentation skills.
- Ability to work remotely and manage distributed teams.
- Strong people management and relationship-building skills.
- Flexibility to adapt to rapid business changes.
- Outstanding organizational and time management skills.
- High level of empathy, customer service mindset, and commercial acumen.
If you’re interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we’d still like to hear from you! A diverse workforce is an essential part of our culture, and we’re dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all.
Service Delivery Manager employer: Aptitude Software Limited
Contact Detail:
Aptitude Software Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Aptitude and its services. Understand their Assure offering and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in service delivery and client management can add value to Aptitude. A confident, clear presentation of your abilities can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Aptitude team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing client relationships and delivering projects, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve met SLAs and KPIs in previous roles. This will help us understand the impact you can make at Aptitude.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share why you’re excited about the opportunity to work with us and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aptitude Software Limited
✨Know the Company Inside Out
Before your interview, take some time to research Aptitude and their Fynapse platform. Understand their mission, values, and recent developments in the finance tech space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Client Management Skills
As a Service Delivery Manager, client relationships are key. Prepare examples from your past experiences where you've successfully managed client expectations or resolved issues. Highlight your 'Client First' attitude and how it has led to positive outcomes.
✨Demonstrate Problem-Solving Abilities
Aptitude is looking for someone who can tackle complex challenges. Be ready to discuss specific situations where you've identified critical success factors and implemented process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing distributed teams, or how they measure success in client relationships. This shows that you're engaged and thinking about how you can contribute to their goals.
