At a Glance
- Tasks: Lead client relationships and ensure seamless service delivery with a focus on satisfaction.
- Company: Join Aptitude, a global leader in finance technology with a diverse and passionate team.
- Benefits: Enjoy competitive salary, flexible working, healthcare benefits, and a profit-related bonus scheme.
- Other info: Embrace diversity and inclusivity in a supportive environment that values your unique perspective.
- Why this job: Make a real impact by helping clients grow their businesses with innovative finance solutions.
- Qualifications: 5 years in project management, strong communication skills, and a customer-first mindset.
The predicted salary is between 36000 - 60000 £ per year.
At Aptitude, we are on a mission to change the way the world's leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth. We are proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.
As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships with a "Client First" attitude, and become a trusted advisor and escalation point for any issues. Your role is crucial in ensuring that SLAs and KPIs are met throughout the contract lifecycle, highlighting the value derived from our services.
Key Responsibilities:- Serve as the main point of contact for customers with recurring services.
- Onboard and transition clients smoothly from sales/project to delivery.
- Lead value-creation projects that increase usage.
- Proactively manage client relationships and expectations; and ensure client satisfaction.
- Identify critical success factors (CSFs) and ensure KPIs support them.
- Allocate resources and manage distributed teams, including 24/7 operations.
- Monitor team performance and adherence to best practices.
- Conduct planning, retrospective, and review meetings with clients.
- Implement process improvements and provide internal reporting.
- Manage risk and ensure compliance with SOC standards.
- Stay updated with relevant knowledge and skills, align with company culture, and motivate the team.
We will provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career. We will also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits – medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions and hybrid work model
- 5 years of experience in a similar role or project management capacity
- Proven ability to perform under pressure and manage multiple clients.
- Strong critical thinking and continual service improvement mindset.
- Excellent communication, negotiation, and presentation skills.
- Ability to work remotely and manage distributed teams.
- Strong people management and relationship-building skills.
- Flexibility to adapt to rapid business changes.
- Outstanding organizational and time management skills.
- High level of empathy, customer service mindset, and commercial acumen.
If you are interested in working at Aptitude, but don’t feel you meet every single requirement of the role, we would still like to hear from you. A diverse workforce is an essential part of our culture, and we are dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all.
Service Delivery Manager in England employer: Aptitude Software Limited
At Aptitude, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With our headquarters in London, we provide employees with flexible working conditions, competitive benefits, and ample opportunities for professional growth within a diverse and inclusive environment. Join us to be part of a global team dedicated to transforming finance technology while enjoying a supportive atmosphere that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aptitude on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Aptitude's mission and values. Show us how your experience aligns with their goals, especially in client management and service delivery. Tailor your answers to reflect their 'Client First' attitude!
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Aptitude. Let's make it happen!
We think you need these skills to ace Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight relevant experience and skills that match the job description, especially around client management and project delivery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Aptitude's mission. Don’t forget to mention your 'Client First' attitude!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage client relationships and improve service delivery. Numbers and examples can really make you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Aptitude Software Limited
✨Know the Company Inside Out
Before your interview, dive deep into Aptitude's mission and values. Understand their Fynapse platform and how it helps businesses grow. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of their team.
✨Showcase Your Client Management Skills
As a Service Delivery Manager, client relationships are key. Prepare examples from your past experiences where you successfully managed client expectations or resolved issues. Highlight your 'Client First' attitude and how it led to positive outcomes.
✨Demonstrate Your Problem-Solving Mindset
Aptitude values critical thinking and continual service improvement. Be ready to discuss specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their approach to client onboarding or how they measure success in service delivery. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
