At a Glance
- Tasks: Lead the design and optimisation of ServiceNow solutions for customer service management.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for international travel and after-hours support.
- Why this job: Shape impactful solutions and enhance customer experiences with cutting-edge technology.
- Qualifications: Experience in ServiceNow architecture and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
This role is focused on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM). As a key member of our technology team, you will collaborate with cross-functional stakeholders to design, implement, and enhance ServiceNow solutions that support business growth and operational efficiency. You will play a critical role in shaping our application landscape, ensuring seamless integration of internal and customer-facing systems. This position is ideal for a professional who combines deep ServiceNow expertise, business process knowledge, and strong communication skills to deliver high-impact solutions.
Key Responsibilities
- Lead the design, implementation, and optimization of ServiceNow solutions with a focus on:
- Customer Service Management (CSM)
- Field Service Management (FSM)
- IT Service Management (ITSM)
- Strategic Portfolio Management (SPM)
- Drive adoption and expansion of ServiceNow capabilities across Aptimized
- Enhance existing ServiceNow applications to improve performance, scalability, and user experience
- Design and deliver enterprise integrations with internal systems and external customer platforms
- Develop and implement automations, workflows, and AI-driven capabilities
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Manage and coordinate technical projects and platform enhancements
- Provide architectural guidance and best practices for ServiceNow development and configuration
Core Areas of Expertise
- You will be responsible for architecting and improving solutions across:
- Case Management & Customer Workflows
- Advanced Work Assignment & Routing
- Virtual Agent, Chatbots & Conversational AI
- Knowledge Management
- SLA & Entitlement Management
- CSM/FSM Workspace
- Customer Portals & Mobile Applications
- Enterprise Integrations (APIs, middleware, external systems)
Qualifications
- Functional Expertise
- Deep understanding of customer service operations and business processes
- Experience with requirements gathering, solution design, testing, and Agile delivery
- Strong analytical and problem-solving skills
- Knowledge of ITIL framework (preferred)
- Technical Expertise
- Proven experience as a ServiceNow Solution Architect, Application Manager, or Senior Consultant
- Advanced knowledge of:
- Client-side and server-side scripting
- Business Rules, Flow Designer, and Integration Hub
- Access Control Lists (ACLs) and security policies
- ServiceNow AI/Now Assist capabilities
- Strong proficiency in JavaScript within ServiceNow
- Experience with JSON and XML integrations
- Hands-on experience with:
- ServiceNow Table API and Scripted APIs
- UI Builder and/or mobile app development
- Excellent written and verbal communication skills in English
- Ability to work in a fast-paced, client-focused environment
- Willingness to support after-hours needs, on-call rotations, and occasional international travel
Additional Requirements
ServiceNow Solution Architect in London employer: Aptimized
At Aptimized, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and a focus on professional development, ensuring that our team members thrive while working on impactful ServiceNow solutions. With a strong emphasis on work-life balance and a supportive environment, we empower our employees to drive meaningful change and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend meetups, webinars, or conferences to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your ServiceNow knowledge and real-world applications. Be ready to discuss how you've driven process improvements and integrated systems in past roles.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your experience to demonstrate how you’ve tackled challenges in customer service management and system architecture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow Solution Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Solution Architect role. Highlight your experience with Customer Service Management and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your experience with system integration and process improvement.
Showcase Your Technical Skills:We love seeing technical expertise! Be sure to include specific examples of your work with ServiceNow, especially around scripting, integrations, and automations. This will help us understand your hands-on experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aptimized
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around Customer Service Management (CSM) and other core areas mentioned in the job description. Be ready to discuss specific projects where you've implemented or optimised ServiceNow solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think of scenarios where you've tackled complex issues or improved processes using ServiceNow, and be ready to explain your thought process.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your ideas clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so be prepared to simplify your language without losing the essence.
✨Understand the Business Context
Familiarise yourself with the company's business model and how ServiceNow fits into their operations. This will help you tailor your responses to show how your expertise can drive business growth and operational efficiency.
