At a Glance
- Tasks: Lead and develop relationships with key pension clients, driving growth and delivering exceptional outcomes.
- Company: Aptia, a leading firm transforming pensions, health, and insurance solutions.
- Benefits: Hybrid work model, professional development, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team making a real impact in the pensions industry through innovation.
- Qualifications: Strong pensions expertise, client relationship management, and commercial awareness required.
The predicted salary is between 75600 - 92400 £ per year.
About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
As Aptia continues to grow, we're looking for an experienced Client Director or Senior Client Director to join our UK Pensions business and play a pivotal role in strengthening some of our most important client relationships. This role will work across both consulting and administrative services. This is a visible role for a commercially minded pensions professional who thrives on building trusted partnerships, driving growth, and delivering exceptional client outcomes.
You'll take ownership of a portfolio of key pension clients, acting as their strategic partner and primary point of contact. Working closely with operational, consulting and leadership teams, you'll ensure outstanding service delivery while identifying opportunities to expand relationships and create additional value. Success in this role means becoming a trusted adviser to clients and trustees, influencing strategy, resolving complex challenges, and helping clients achieve their long-term objectives. This is a hybrid role where you can align to any Aptia UK office.
What you'll be doing:
- Leading and developing relationships across a portfolio of pension clients
- Acting as the senior client contact and trusted adviser for clients and trustees
- Driving client retention, satisfaction and long-term partnership growth
- Identifying and converting opportunities for additional services, projects and revenue growth
- Leading client review meetings and presenting service performance, insights and improvement plans
- Partnering with operational teams to ensure service excellence and delivery against SLAs and KPIs
- Managing escalations and resolving complex client issues effectively
- Supporting contract renewals, commercial negotiations and tender responses
- Monitoring portfolio performance, profitability and commercial outcomes
- Staying ahead of industry developments and regulatory change to provide informed guidance to clients.
Here's what we're looking for:
- You’ll bring a strong blend of pensions expertise, commercial awareness and relationship management experience.
- Significant client relationship or account management experience within pensions - this could be within administration or consulting
- Strong knowledge of UK pension arrangements, including Defined Benefit (DB) and Defined Contribution (DC) schemes
- Experience managing complex client portfolios and delivering commercial objectives
- A track record of identifying and winning additional business opportunities
- The ability to communicate technical pension matters clearly to a wide range of stakeholders
- Excellent presentation, negotiation and stakeholder management skills
- A proactive approach to problem solving and continuous improvement
- Strong commercial and financial awareness, including experience managing profitability and revenue growth.
At Aptia, you’ll be part of a business that’s participating in transforming the pensions industry through innovation, expertise and client focus. You’ll work alongside talented colleagues across the UK and internationally, helping shape solutions that make a real difference to organisations and the people they support. Aptia is committed to creating a diverse, inclusive and equitable workplace.
Senior Client Director employer: aptiagroup
Aptia is an exceptional employer that prioritises the growth and success of its employees, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to learning and development, employees have unique opportunities to carve out their career paths while working on impactful projects in the pensions, health, and insurance sectors. The hybrid work model allows for flexibility, enabling team members to thrive both in the office and at home, all while being part of a supportive and values-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Director
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like aptiagroup. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Client Director
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to aptiagroup.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on aptiagroup's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at aptiagroup
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with aptiagroup.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at aptiagroup will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former aptiagroup employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
