At a Glance
- Tasks: Support clients with complex pension queries and perform detailed calculations.
- Company: Aptia is revolutionising employee benefits and pensions administration, serving over seven million people.
- Benefits: Enjoy a dynamic work culture with strong investment in your career development.
- Other info: Aptia values diversity and inclusivity, ensuring a supportive workplace for all.
- Why this job: Join a fast-paced environment where your expertise directly impacts client satisfaction and employee wellbeing.
- Qualifications: Experience in pensions administration and strong analytical skills are essential; relevant qualifications are a plus.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
- Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
- Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
- Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
- Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
- Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
- Keeping abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon the implications.
This role will work on a hybrid basis aligned to any Aptia UK office.
What we’re looking for:
- Experience liaising with clients and trustees.
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
- Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
- In-depth knowledge of UK pensions legislation.
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Ability to analyse and improve processes.
- Relevant professional qualification (e.g., PMI) – desirable.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Senior Pension Administrator employer: Aptia UK Limited
Aptia UK Limited is an excellent employer that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. With a focus on data integrity and compliance, employees are empowered to make impactful contributions while enjoying a supportive environment that values work-life balance and professional advancement. Located in the UK, Aptia provides unique opportunities to engage with international teams, enhancing both personal and professional experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pension Administrator
✨Tip Number 1
Familiarise yourself with the latest UK pensions legislation and any recent changes. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a constantly evolving field.
✨Tip Number 2
Network with professionals in the pensions administration sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Aptia.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex pension calculations or client queries in the past. Being able to articulate your problem-solving skills and analytical abilities will set you apart from other candidates.
✨Tip Number 4
Research Aptia's company culture and values. Understanding their commitment to employee development and client relationships will allow you to tailor your conversations during the interview, showing that you're a great fit for their team.
We think you need these skills to ace Senior Pension Administrator
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Senior Pension Administrator. Familiarise yourself with complex pension calculations and client communication, as these are key aspects of the role.
Tailor Your CV:Highlight your relevant experience in pensions administration, especially any work involving complex calculations and client interactions. Use specific examples to demonstrate your skills and achievements in previous roles.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and Aptia's mission. Mention how your background aligns with their values of being specialist, responsive, and thoughtful, and how you can contribute to their growth.
Showcase Your Qualifications:If you have any relevant professional qualifications, such as PMI, be sure to mention them prominently in your application. This will help demonstrate your commitment to the field and your expertise in UK pensions legislation.
How to prepare for a job interview at Aptia UK Limited
✨Know Your Pensions Legislation
Make sure you brush up on your knowledge of UK pensions legislation. Being able to discuss recent changes and their implications will show that you're not only knowledgeable but also proactive in staying updated.
✨Demonstrate Your Communication Skills
Since the role involves liaising with clients and scheme members, practice articulating complex pension concepts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles.
✨Showcase Your Analytical Skills
Be ready to discuss specific instances where you've used your analytical skills to solve problems or improve processes. This will highlight your ability to handle complex calculations and enhance client relationships.
✨Prepare for Technical Questions
Expect questions that test your understanding of defined benefit schemes and member calculation processes. Review common scenarios and calculations to demonstrate your expertise during the interview.
