At a Glance
- Tasks: Lead strategic client relationships and develop innovative service solutions in the pensions sector.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression opportunities in a supportive environment.
- Why this job: Make a real impact in the pensions landscape while mentoring future leaders.
- Qualifications: Deep knowledge of UK pensions and proven experience in client management.
The predicted salary is between 70000 - 90000 £ per year.
Senior Consultant Client Director responsible for strategic commercial development and operational leadership of client relationships and service solutions. The role involves representing administration services, serving as a senior adviser and utilising deep understanding of the pensions landscape to offer strategic solutions to clients and trustees around relevant schemes. This senior leadership position operates within the Leatherhead Portfolio, deputising for the Portfolio Owner and playing a key role in the commercial and operational success of the division. The position is hybrid, working from the Aptia office in Leatherhead and from a home address.
Responsibilities
- Strategic commercial development and operational leadership of client relationships and service solutions for an agreed portfolio of large clients.
- Provide consulting and advisory services to clients and trustees around the UK pensions landscape and appropriate service options for their schemes.
- Oversee day‑to‑day client and operational activities of accounts, based on an agreed set of KPIs.
- Understand and meet client needs effectively, managing risks and adhering to procedures.
- Lead the growth of the portfolio of clients’ revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
- Operate as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
- Ensure client retention and avoidance of attrition.
- Ensure clients remain referenceable and client satisfaction against service parameters improves year on year.
- Lead and manage team(s) efficiently and cost‑effectively, maintaining quality service at fees that are competitive within the pensions market.
- Ensure that the quality of service provided to stakeholders is continuously high and improves year on year.
- Manage costs and provide necessary financial information for business and audits.
- Encourage mentorship and the continuous development of direct team, supporting career progression where possible.
Qualifications
- Deep UK pensions knowledge across DC, DB, and Master Trust schemes, with strong regulatory insight.
- Proven experience in pensions management, supporting both employers and trustees.
- Hands‑on operational delivery and administration expertise.
- Strong track record in leading high‑profile client accounts and driving business development.
- Skilled in consultative selling and crafting innovative client deals.
- Experience managing and collaborating with offshore teams is desirable, as is actuarial knowledge or experience.
Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal‑opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Senior Consultant Client Director employer: Aptia UK Limited
Aptia is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. Located in Leatherhead, the hybrid working model allows for flexibility while engaging with a diverse team dedicated to delivering high-quality service in the pensions landscape. With a strong commitment to inclusivity and mentorship, Aptia provides meaningful opportunities for career progression and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant Client Director
✨Network Like a Pro
Get out there and connect with people in the pensions industry! Attend events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Consultant Client Director role.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, make sure to highlight your deep understanding of the UK pensions landscape. Share specific examples of how you've provided strategic solutions in the past. We want to see that you can bring real value to the table!
✨Prepare for the Interview
Do your homework before any interview! Understand the company’s portfolio and their client needs. We recommend preparing some insightful questions that show you’re genuinely interested in how you can contribute to their success as a Senior Consultant Client Director.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job together!
We think you need these skills to ace Senior Consultant Client Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the pensions landscape. We want to see how your skills align with the role of Senior Consultant Client Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:This role is all about operational leadership and client relationships. Use your application to demonstrate your experience in leading teams and managing high-profile accounts. We love seeing examples of how you've driven business development and client satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Aptia UK Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of the UK pensions landscape, especially around DC, DB, and Master Trust schemes. Be ready to discuss how your expertise can help clients and trustees navigate their options effectively.
✨Showcase Your Leadership Skills
As a Senior Consultant Client Director, you'll need to demonstrate your ability to lead teams and manage client relationships. Prepare examples of how you've successfully led high-profile accounts and driven business development in the past.
✨Understand Client Needs
Be prepared to discuss how you approach understanding and meeting client needs. Think about specific instances where you've managed risks and adhered to procedures while ensuring client satisfaction.
✨Highlight Your Commercial Acumen
This role requires a strong commercial lead. Come equipped with examples of creative financial and contractual solutions you've implemented for clients. Show how these strategies have contributed to client retention and revenue growth.
