Aptia UK Limited in Edinburgh is seeking an experienced Contact Centre Manager to lead the First Contact Team, driving service excellence for pension members and ensuring compliance with FCA Consumer Duty.
You will coach a team of advisors, manage SLAs and KPIs, oversee recruitment and capability development, and champion continuous improvement in a fast-paced, regulated financial services environment.
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Pensions Contact Centre Manager: Lead & Develop Team employer: Aptia UK Limited
Aptia is an exceptional employer that prioritises the growth and success of its employees, offering unique career paths through extensive learning and development opportunities. With a strong commitment to innovation and client success, our inclusive work culture fosters collaboration and genuine relationships, making it an ideal environment for Consulting Actuaries to thrive. Located in the UK, Aptia provides a hybrid working model, allowing flexibility while engaging in high-profile pension projects that make a meaningful impact.
