At a Glance
- Tasks: Lead strategic client relationships and develop innovative service solutions in the pensions sector.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Mentorship opportunities and a focus on continuous development.
- Why this job: Make a real impact in the pensions landscape while leading a dynamic team.
- Qualifications: Deep knowledge of UK pensions and proven experience in client management.
The predicted salary is between 70000 - 90000 £ per year.
Senior Consultant Client Director responsible for strategic commercial development and operational leadership of client relationships and service solutions. The role involves representing administration services, serving as a senior adviser and utilizing deep understanding of the pensions landscape to offer strategic solutions to clients and trustees around relevant schemes. This senior leadership position operates within the Leatherhead Portfolio, deputising for the Portfolio Owner and playing a key role in the commercial and operational success of the division. The position is hybrid, working from the Aptia office in Leatherhead and from a home address.
Responsibilities
- Strategic commercial development and operational leadership of client relationships and service solutions for an agreed portfolio of large clients.
- Provide consulting and advisory services to clients and trustees around the UK pensions landscape and appropriate service options for their schemes.
- Oversee day‑to‑day client and operational activities of accounts, based on an agreed set of KPIs.
- Understand and meet client needs effectively, managing risks and adhering to procedures.
- Lead the growth of the portfolio of clients’ revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
- Operate as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
- Ensure client retention and avoidance of attrition.
- Ensure clients remain referenceable and client satisfaction against service parameters improves year on year.
- Lead and manage team(s) efficiently and cost‑effectively, maintaining quality service at fees that are competitive within the pensions market.
- Ensure that the quality of service provided to stakeholders is continuously high and improves year on year.
- Manage costs and provide necessary financial information for business and audits.
- Encourage mentorship and the continuous development of direct team, supporting career progression where possible.
Qualifications
- Deep UK pensions knowledge across DC, DB, and Master Trust schemes, with strong regulatory insight.
- Proven experience in pensions management, supporting both employers and trustees.
- Hands‑on operational delivery and administration expertise.
- Strong track record in leading high‑profile client accounts and driving business development.
- Skilled in consultative selling and crafting innovative client deals.
- Experience managing and collaborating with offshore teams is desirable, as is actuarial knowledge or experience.
Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal‑opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Senior Consultant Client Director in London employer: Aptia UK Limited
Aptia is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. Located in Leatherhead, the hybrid working model allows for flexibility while engaging with a diverse team dedicated to delivering high-quality service in the pensions landscape. With a strong commitment to inclusivity and mentorship, Aptia provides meaningful opportunities for career advancement and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant Client Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Consultant Client Director role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the UK pensions landscape. Be ready to discuss how you can provide strategic solutions to clients and trustees, showcasing your expertise in DC, DB, and Master Trust schemes.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. This shows initiative and can help you stand out from the crowd when applying for roles like this one.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you fresh in the interviewer's mind and reinforces your interest in the position. Plus, it’s a great chance to reiterate how you can contribute to their team!
We think you need these skills to ace Senior Consultant Client Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Consultant Client Director. Highlight your experience in strategic commercial development and client relationship management, especially within the pensions landscape.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your deep understanding of the UK pensions landscape and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience:When detailing your work history, focus on your hands-on operational delivery and any high-profile client accounts you've managed. We want to see how you've driven business development and client satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Aptia UK Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of the UK pensions landscape, especially around DC, DB, and Master Trust schemes. Being able to discuss recent regulatory changes or trends will show that you're not just familiar with the basics but are also engaged with the industry.
✨Demonstrate Your Strategic Thinking
Prepare examples of how you've successfully developed client relationships and implemented strategic solutions in the past. Think about specific KPIs you've met or exceeded and be ready to discuss how you can apply that experience to the role at Aptia.
✨Showcase Your Leadership Skills
As a Senior Consultant Client Director, you'll need to lead teams effectively. Be prepared to share your approach to mentorship and team development. Highlight any experiences where you've improved team performance or client satisfaction through effective leadership.
✨Be Ready for Consultative Selling Scenarios
Since consultative selling is key in this role, think of scenarios where you've crafted innovative deals for clients. Prepare to discuss your thought process and how you tailor solutions to meet client needs while managing risks.
