At a Glance
- Tasks: Lead client relationships and drive operational excellence in pensions administration.
- Company: Aptia, a forward-thinking firm transforming pensions, health, and insurance solutions.
- Benefits: Hybrid working, career development opportunities, and a commitment to diversity and inclusion.
- Other info: Join a dynamic team dedicated to innovation and client success.
- Why this job: Make a real impact by enhancing client satisfaction and driving commercial growth.
- Qualifications: Experience in pensions administration and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting‑edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
The Role
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members? If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you. Joining us in a role that combines both client relationship and operational leadership responsibilities, you will play a pivotal role in the success of current and future client partnerships. You will champion service excellence, drive commercial growth and safeguard member satisfaction. This is a hybrid working role and could be aligned to our office in Exeter.
What you’ll be doing:
- Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
- Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.
Here’s what we’re looking for:
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client‑facing roles within third‑party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role.
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions‑driven mindset and a desire to make a meaningful impact.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Diversity & Inclusion
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Client Director in Exeter employer: Aptia UK Limited
Aptia is an exceptional employer that prioritises the growth and success of its employees while fostering a culture of innovation and inclusivity. With a strong commitment to learning and development, Aptia offers unique career paths and the opportunity to work in a dynamic environment that values client relationships and operational excellence. Located in Exeter, this hybrid role allows for flexibility while being part of a team dedicated to simplifying complex pension, health, and insurance solutions for clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Client Director in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions and insurance sectors. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good catch-up!
✨Tip Number 2
Prepare for those interviews by researching Aptia inside out. Understand their values and how they align with your experience. We want to see you shine, so think about how you can demonstrate your passion for client relationships and operational excellence.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you’ve driven performance or improved client satisfaction. We’re looking for someone who can lead with confidence, so let us see that side of you during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Aptia. Let’s make this happen together!
We think you need these skills to ace Client Director in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Director role. Highlight your experience in pensions administration and client-facing roles, showcasing how you've driven performance and built strong relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with Aptia's values. Don't forget to mention your proactive mindset and solutions-driven approach!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your operational and commercial acumen. Use metrics where possible to show how you've met or exceeded targets in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Aptia UK Limited
✨Know Your Stuff
Make sure you have a solid understanding of defined benefit pensions and the complexities involved in scheme administration. Brush up on industry trends and Aptia's approach to client relationships, as this will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in client-facing roles. Think about times when you've driven performance against KPIs or implemented operational improvements, as these are key aspects of the Client Director role.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've identified opportunities for commercial growth in previous roles. Share specific instances where your strategic thinking led to increased revenue or enhanced client satisfaction, as this aligns perfectly with what Aptia is looking for.
✨Engage with Their Values
Familiarise yourself with Aptia's values of being specialist, responsive, and thoughtful. During the interview, weave these values into your responses to demonstrate that you not only understand their culture but also embody it in your professional approach.
