At a Glance
- Tasks: Support clients with complex pension queries and perform detailed calculations.
- Company: Aptia, a diverse and inclusive employer committed to equity.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in the pensions sector while developing your expertise.
- Qualifications: Experience in client relations and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes and support client relationships through budgeting and process improvement.
This role is hybrid aligned to our offices in Chichester, but may be some flexibility on location.
Responsibilities- Communicating with clients and scheme members on complex queries via letter, email and telephone.
- Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
- Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and manual/system processes across a wide range of member or scheme events.
- Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
- Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
- Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
- Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
- Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon the implications.
- Experience liaising with clients and trustees.
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
- Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
- In-depth knowledge of UK pensions legislation.
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Able to analyse and improve processes.
- Relevant professional qualification (e.g. PMI) – desirable.
Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal-opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Senior Pension Administrator in Chichester employer: Aptia UK Limited
Aptia is an exceptional employer that values diversity and inclusivity, offering a supportive work culture where employees can thrive. With opportunities for professional growth and development, particularly in the field of pensions administration, team members benefit from a hybrid working model based in Chichester, allowing for flexibility and a balanced work-life environment. Join us to be part of a dynamic team that prioritises client relationships and continuous improvement, making a meaningful impact in the pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pension Administrator in Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of UK pensions legislation and be ready to discuss complex calculations. We want you to showcase your expertise and problem-solving skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Pension Administrator in Chichester
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role inside out. Familiarise yourself with the key responsibilities and qualifications mentioned in the job description. This will help you tailor your application to show how your experience aligns perfectly with what we're looking for.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your skills and experience shine through without having to sift through unnecessary fluff.
Show Off Your Skills:Highlight your experience with complex pension calculations and client communication. Use specific examples to demonstrate how you've tackled similar challenges in the past. This is your chance to show us why you're the perfect fit for the Senior Pension Administrator role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Aptia UK Limited
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of UK pensions legislation and the specific schemes you'll be dealing with. Being able to discuss complex queries and calculations confidently will show that you're not just familiar with the basics, but that you truly understand the intricacies of the role.
✨Practice Your Communication Skills
Since this role involves liaising with clients and scheme members, practice articulating complex information clearly and concisely. Consider role-playing common scenarios with a friend or colleague to ensure you can handle questions effectively during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss examples where you've successfully analysed and improved processes in previous roles. Highlighting your problem-solving skills will demonstrate your ability to contribute to process improvements and client relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they handle procedural changes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
