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- Tasks: Lead a team in delivering top-notch pensions administration and improve processes.
- Company: Aptia, a leading professional services firm with a global presence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in pensions administration while developing your leadership skills.
- Qualifications: Experience in pensions administration and strong communication skills required.
- Other info: Join a dynamic team focused on quality service and client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
We have strengthened our capability by launching a new Consulting and Actuarial business within Aptia’s UK business. This has been enabled by the acquisition of Atkin Pensions, a specialist firm of consulting actuaries and administrators. This move is in direct response to what our clients have been asking for – a single, trusted partner that can deliver administration, actuarial expertise, and strategic consulting in one, cohesive service.
Due to the growth of our actuarial and consulting practice, we have a new opportunity for an experienced Pensions Administration professional to join the Atkin Pensions Administration team. We are open to the type of profile of this role – you may be a Senior Analyst with a strength in peer review and hands-on administration, or at Team Manager level looking to take on responsibility for team operations and development.
Either way, this individual will lead on quality service control, maintain standards, and take the lead on implementing best practice within the team. You will support client relationships in terms of budgeting and process improvement and will also peer review complex tasks and coach junior colleagues in this area. The role will include development and training of junior team members. This role is a hybrid position, ideally commutable to Solihull, but we are open to other UK locations.
What you will be doing:
- Communicating with clients and scheme members on complex queries when required via letter, email, and telephone.
- Gaining a thorough understanding of the scheme details administered in the team and ensuring activities are processed in line with the scheme rules.
- Sign off on all admin related tasks, including on complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Sign off on pension increases, admin reports, annual benefit statements etc.
- Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales.
- Monitoring project income and working with your manager to ensure client projects are delivered on plan and to budget.
- Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
- Keeping abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
- Supporting key client relationships and client budgeting as well as peer reviewing complex tasks.
- Coaching junior members of the team on complex tasks or situations.
- Driving continual improvement around operational effectiveness and client profitability.
- Leading on process improvement for clients and undertaking quality control calculation reviews on the team’s work.
Here's what we’re looking for:
- Experience within the pensions administration field, able to demonstrate experience improving processes, and a close understanding of complex pensions administration tasks and calculations.
- Able to take responsibility for the quality and delivery of own work, able to peer review and provide broader quality control as needed.
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Able to analyse and improve processes.
- Organised and able to prioritise effectively.
- A team player, able to work with and coach others.
If you are interested in this role, we’d love to hear from you. Please go ahead and click apply to submit your CV.
Senior Pension Analyst/Team Manager in Solihull employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pension Analyst/Team Manager in Solihull
✨Tip Number 1
Networking is key! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of pensions administration and the latest industry trends. Be ready to discuss how you've improved processes in your previous roles – this will show you're the right fit for Aptia!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Pension Analyst/Team Manager in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Pension Analyst/Team Manager. Highlight your experience in pensions administration and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since you'll be communicating with clients and scheme members, it's crucial to demonstrate your written communication skills. Use clear, concise language in your application to show us you can handle complex queries effectively.
Highlight Process Improvement Experience: We’re keen on candidates who can analyse and improve processes. Share specific examples from your past roles where you've successfully implemented changes that enhanced efficiency or quality in pensions administration.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aptia Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration, especially complex calculations and processes. Familiarise yourself with the latest industry trends and legislative changes, as this will show your commitment to staying current in the field.
✨Demonstrate Leadership Skills
Since the role involves coaching junior team members and leading quality control, be prepared to share examples of how you've successfully managed teams or projects in the past. Highlight your experience in improving processes and delivering quality service.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. You’ll need to communicate complex information to clients and colleagues, so being able to convey your ideas effectively is crucial. Consider doing mock interviews to refine your communication skills.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and ability to improve processes.