Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and drive operational excellence in Pension Administration.
- Company: Join a dynamic team at Aptia, committed to service excellence and client satisfaction.
- Benefits: Hybrid working, competitive salary, and a supportive workplace culture.
- Why this job: Make a real impact on client partnerships and enhance member satisfaction.
- Qualifications: Experience in Pensions Administration and strong client-facing skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Join to apply for the Senior Client Director role at Aptia GroupAre you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?If you thrive in a dynamic, fastâpaced environment where you can combine strategic thinking with handsâon leadership, we could have the perfect next role for you.Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the NorthâWest Aptia Portfolio.You will champion service excellence, drive commercial growth and safeguard member satisfaction.This is a hybrid working role and could be aligned to our brand new offices in either Manchester or Liverpool.What you\âll be doing Own and nurture highâimpact client relationships, ensuring alignment with service commitments and longâterm objectives.Lead the delivery of dayâtoâday services of Pension Administration teams, driving performance against a defined set of KPIs.Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.Act as the commercial lead for clients, delivering creative, valueâadding financial and contractual solutions.Here\âs what we\âre looking for Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.A proven background in clientâfacing roles within thirdâparty administration environments â you may have an operational background with some clientâfacing responsibility looking to build on this in your next role.Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.Excellent leadership, stakeholder management, and communication skills.A proactive, solutionsâdriven mindset and a desire to make a meaningful impact.Please apply with a CV as soon as possible.Seniority level DirectorEmployment type FullâtimeJob function FinanceIndustries Pension Funds
#J-18808-Ljbffr
Senior Client Director employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Client Director
â¨Tip Number 1
Network like a pro! Reach out to your connections in the pensions sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and how they align with your experience in client relationships and operational leadership. This will help you stand out as a candidate who truly gets them.
â¨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven commercial growth and improved client satisfaction in your previous roles. Numbers speak volumes!
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Aptia.
We think you need these skills to ace Senior Client Director
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Director. Highlight your experience in client relationships and operational leadership, and donât forget to mention any specific achievements in the pensions administration sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client satisfaction and commercial growth. Share examples of how you've driven performance and improved client relationships in previous roles.
Showcase Your Skills: We want to see your operational and commercial acumen! Be sure to include specific examples of how you've met financial and performance targets, and how youâve implemented successful operational improvements in past positions.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at Aptia!
How to prepare for a job interview at Aptia Group
â¨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit pensions and the complexities of scheme administration. Being able to discuss these topics confidently will show that youâre not just familiar with the industry, but that you truly understand the nuances that come with it.
â¨Demonstrate Client Relationship Skills
Prepare examples from your past experiences where you've successfully nurtured client relationships. Highlight how youâve aligned service commitments with long-term objectives, as this is crucial for the role. Use specific metrics or KPIs to showcase your impact.
â¨Showcase Your Leadership Style
Think about your leadership approach and be ready to discuss how you lead teams to deliver exceptional service. Share instances where youâve driven performance improvements or implemented operational plans that enhanced client value.
â¨Be Solutions-Driven
Come prepared with ideas on how you can contribute to commercial growth and improve efficiency. Think creatively about financial and contractual solutions you could offer clients, and be ready to discuss how you would implement these strategies in the role.
