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- Tasks: Lead client relationships and drive commercial growth in a dynamic environment.
- Company: Aptia Group, a leader in pension administration with a focus on service excellence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a meaningful impact while nurturing high-impact client partnerships.
- Qualifications: Experience in client-facing roles and a strong understanding of pension schemes.
- Other info: Join a collaborative team with a focus on operational improvement and client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
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Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?
If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you.
Joining us as Client Director, you will play a pivotal role in the success of current and future client partnerships within the Scotland Portfolio.
You will champion service excellence, drive commercial growth and safeguard member satisfaction.
This is a hybrid working role and could be aligned to our office in Glasgow.
What you\’ll be doing:
- Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
- Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.
Here\’s what we\’re looking for:
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client‑facing roles within third‑party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role.
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions‑driven mindset and a desire to make a meaningful impact.
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Senior Client Director employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Client Director role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching Aptia Group thoroughly. Understand their values, recent projects, and how they approach client relationships. This will help you tailor your responses and show that you’re genuinely interested in the company.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven performance and improved client satisfaction in past roles. This will showcase your operational and commercial acumen effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Client Director role. Highlight your experience in client-facing roles and any specific achievements in pension administration that align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic thinking and hands-on leadership style. Tell us how you've driven commercial growth and improved client satisfaction in past roles.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your previous work to illustrate your operational and commercial acumen, especially in relation to defined benefit pensions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aptia Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit pensions and scheme administration. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these complexities, as this will show your potential employer that you're not just familiar with the jargon but can apply it in real-world scenarios.
✨Showcase Your Client Relationship Skills
Prepare to share stories about how you've successfully nurtured client relationships in previous roles. Highlight instances where you've aligned service commitments with long-term objectives, as this is crucial for the Senior Client Director position. Use metrics or KPIs to quantify your success whenever possible.
✨Demonstrate Leadership and Collaboration
Since this role involves leading teams and collaborating with various stakeholders, think of examples where you've effectively led a team or worked cross-functionally. Discuss how you drove performance and implemented operational improvements, as this will illustrate your leadership capabilities and strategic thinking.
✨Be Solutions-Driven
Adopt a proactive mindset during the interview. Prepare to discuss challenges you've faced in client-facing roles and how you approached them with creative solutions. This will resonate well with the company's focus on driving commercial growth and enhancing client value, showing that you're ready to make a meaningful impact.
