At a Glance
- Tasks: Manage complex pension complaints and claims, providing expert oversight and resolution strategies.
- Company: Aptia, a leading firm in pensions, health, and insurance solutions.
- Benefits: Hybrid work model, commitment to learning, and career growth opportunities.
- Other info: Diverse and inclusive workplace prioritising employee growth and success.
- Why this job: Join a dynamic team making a real impact in the pensions industry.
- Qualifications: Experience in managing complex pension complaints and strong technical knowledge required.
The predicted salary is between 50000 - 65000 £ per year.
About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
Are you an experienced pensions professional with a strong background in complaints, claims, Errors & Omissions (E&O), and dispute resolution? Aptia is seeking a Senior Claims and Resolution Specialist to join the team and provide expert oversight, technical guidance and governance across complex pension complaints and E&O cases. This is a good opportunity for a technically strong pensions professional who enjoys investigating challenging cases, influencing stakeholders, and driving fair, compliant outcomes for members and clients.
In this role, you will act as a subject matter expert for complex pension complaints and E&O matters across Defined Benefit (DB), Defined Contribution (DC) and hybrid pension arrangements.
Key responsibilities include:
- Providing technical oversight and guidance on complex complaints and E&O cases from initial triage through to resolution.
- Managing a portfolio of high-profile and complex claims while maintaining accountability for outcomes.
- Assessing risks, liabilities and compensation approaches, including financial loss, investment loss, distress and inconvenience, tax implications and interest calculations.
- Partnering with administration teams, trustees, Client Directors, risk teams and legal advisers to develop and implement resolution strategies.
- Reviewing and approving communications to members, clients and external bodies, including the Pensions Ombudsman.
- Conducting root cause analysis and identifying opportunities to strengthen controls, reduce risk and improve customer outcomes.
- Producing management information and insight on case volumes, trends and risk exposure.
- Ensuring all activities comply with pensions legislation, regulatory requirements and internal governance frameworks.
If this sounds like your ideal next step, here is what we’re looking for:
- Significant experience managing complex complaints, claims or E&O cases within a UK pensions administration environment.
- Strong technical knowledge of Defined Benefit and Defined Contribution pension schemes.
- Experience handling cases involving transfers, retirements, bereavements, GMP, rectification projects, AVCs and pension payroll matters.
- A detailed understanding of UK pensions legislation, regulatory requirements and pension administration best practice.
- Knowledge of Pensions Ombudsman processes, Internal Dispute Resolution Procedures (IDRP) and redress methodologies.
- Experience assessing financial compensation and liability considerations.
- Excellent investigation, analytical and problem-solving skills.
- Strong stakeholder management and communication skills, with the ability to explain complex issues clearly and confidently.
Desirable qualifications:
- PMI Certificate, Diploma or Advanced Diploma.
- APMI qualification or working towards APMI.
- Legal, compliance, risk or fraud investigation qualifications.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Senior Claims and Resolution Specialist employer: Aptia Group
Aptia is an excellent employer for a Data Compliance Consultant, offering a dynamic work culture that prioritises inclusivity and professional growth. With the flexibility of remote work and occasional travel to London, employees benefit from tailored training initiatives and the opportunity to collaborate with diverse teams, enhancing their expertise in data privacy and compliance within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims and Resolution Specialist
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aptia Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aptia Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims and Resolution Specialist
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aptia Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aptia Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aptia Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aptia Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aptia Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aptia Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
