Aptia Group in Edinburgh is seeking an experienced Contact Centre Manager to lead our First Contact Team (FCT) in delivering exceptional service to pension scheme members. You will coach a team of advisors, manage performance metrics, and ensure compliance with FCA Consumer Duty and data protection requirements.
You’ll drive operational excellence, hire and develop talent, and implement process improvements in a fast-paced financial services environment.
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Pensions Contact Centre Manager — Leadership & Compliance employer: Aptia Group
Aptia Group is an excellent employer, offering a supportive and collaborative work culture that fosters professional growth and development in the field of pensions administration. Located in Solihull, employees benefit from a dynamic office environment where they can enhance their technical skills while contributing to meaningful projects. With a focus on teamwork and process improvement, this role provides a unique opportunity to thrive in a busy setting while receiving comprehensive support from colleagues.
