Aptia Group in Edinburgh is seeking an experienced Contact Centre Manager to lead our First Contact Team, delivering outstanding service for pension scheme members. You will coach advisors, manage performance, and ensure regulatory compliance.
This high‑impact role drives continuous improvement, shapes capability, recruits and develops talent, and sustains a positive culture while meeting SLAs, KPIs, and data protection standards.
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Pensions Contact Centre Lead - Coaching & Compliance employer: Aptia Group
Aptia Group is an excellent employer, offering a supportive and collaborative work culture that fosters professional growth and development in the field of pensions administration. Located in Solihull, employees benefit from a dynamic office environment where they can enhance their technical skills while contributing to meaningful projects. With a focus on teamwork and process improvement, this role provides a unique opportunity to thrive in a busy setting while receiving comprehensive support from colleagues.
