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- Tasks: Lead and optimise client operations while ensuring top-notch service delivery.
- Company: Aptia Group is a dynamic company focused on enhancing client relationships and operational efficiency.
- Benefits: Enjoy a hybrid work model with flexibility to work from home and the office.
- Why this job: Join a supportive team culture that values diversity and personal growth.
- Qualifications: Strong background in operations management, preferably in Pensions Administration.
- Other info: Aptia is an Equal Opportunities employer committed to inclusivity.
Join to apply for the Operations Manager role at Aptia Group
Join to apply for the Operations Manager role at Aptia Group
As a result of an internal promotion ,we are looking for an Operations Manager to play a pivotal role in overseeing and optimising our client operations, ensuring seamless service delivery and fostering strong, long-lasting client relationships.
In this role, you will be coordinating across various departments, driving process improvements, and implementing best practices to enhance overall client satisfaction.
This role is a hybrid position where you will work from our Aptia Glasgow office, as well as from your home address.
What you\’ll be doing:
Lead, coach, and motivate team members to meet event delivery targets using effective practices and adherence to policies.
Ensure processes are followed and improved to maintain best practices, enhance efficiency, and boost client profitability.
Continuously improve service quality through controlled process enhancements and effective SLA management.
Set and achieve client performance targets by creating and implementing team plans.
Maintain a forward planning schedule to balance resources with demands and manage daily workloads to meet national targets.
Monitor project income, manage resources, and align headcount with client needs to optimise profitability.
Handle monthly/quarterly billing and ensure additional work is billed according to contracts.
Manage the team\’s expense budget.
Plan and manage resource capacity to ensure smooth service delivery and adjust for workload fluctuations.
What we\’re looking for:
Strong operations management background within a Pensions Administration environment.
Experience with client-facing service delivery.
Budget and client profitability management experience.
Experience with client revenue generation and fee negotiation.
A strong people manager with a track record of developing high performing teams.
Experience managing and implementing change.
Pensions knowledge is desirable.
If you are interested in this role and then we\’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.
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Operations Manager employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations management practices within the pensions administration sector. Understanding the nuances of this field will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former employees of Aptia Group to gain insights into their company culture and operational challenges. This can provide you with valuable information to tailor your approach and show that you're a good fit.
✨Tip Number 3
Prepare examples of how you've successfully led teams and improved processes in previous roles. Be ready to discuss specific metrics or outcomes that highlight your impact on client satisfaction and profitability.
✨Tip Number 4
Stay updated on the latest trends and changes in the pensions industry. Being knowledgeable about current issues will not only impress your interviewers but also show your commitment to continuous improvement in service delivery.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operations management experience, particularly in a Pensions Administration environment. Emphasise any client-facing service delivery roles and your success in budget and profitability management.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Operations Manager role. Mention specific examples of how you've led teams, improved processes, and enhanced client satisfaction in previous positions.
Showcase Relevant Skills: Highlight skills that align with the job description, such as team leadership, process improvement, and change management. Use concrete examples to demonstrate your ability to meet performance targets and manage resources effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Operations Manager.
How to prepare for a job interview at Aptia Group
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed team members in the past.
✨Demonstrate Process Improvement Experience
Highlight your experience with process enhancements and best practices. Be ready to share specific instances where you've successfully improved efficiency or client satisfaction in previous roles.
✨Understand Client-Facing Dynamics
Since this role involves client interactions, prepare to discuss your approach to building strong client relationships. Share examples of how you've managed client expectations and delivered exceptional service.
✨Prepare for Budget Management Questions
Budget management is key in this role. Be ready to talk about your experience with managing budgets, optimising profitability, and handling billing processes. Specific figures or outcomes can strengthen your case.