At a Glance
- Tasks: Lead quality service control and drive operational improvements in a dynamic environment.
- Company: Aptia, a leading firm shaping the future of pensions, health, and insurance solutions.
- Benefits: Investing in your growth with learning opportunities and a supportive culture.
- Other info: Join a diverse team committed to innovation and employee success.
- Why this job: Make a real impact by enhancing client services and developing high-performing teams.
- Qualifications: Strong client liaison skills and expertise in pensions calculations required.
The predicted salary is between 40000 - 50000 £ per year.
About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
The Role
As a Deputy Operations Manager, you will lead on quality service control, ensuring standards are maintained and best practices are implemented. You will support the Operations Manager in overseeing the delivery of a dedicated ringfenced team in a fast paced and dynamic environment. This will include overseeing the daily clearance of all work activities, coaching junior colleagues on challenging situations and driving process improvements. Additionally, you may be involved in overseeing scheme events and conducting quality control reviews. You will report directly to the Operations Manager.
What you’ll be doing:
- Oversee work allocation, process adherence, and operational improvements to enhance team efficiency and client profitability.
- Manage and escalate issues, errors, and complaints, ensuring timely resolution and continuous service enhancement in coordination with the Operations Manager.
- Lead or contribute to root‑cause analysis for recurring issues, ensuring sustainable process improvements are implemented.
- Stay informed on technical, procedural, and legislative updates, ensuring service delivery aligns with scheme rules and client-specific changes.
- Identify and capitalize on revenue opportunities, ensuring additional work is billed according to contractual obligations.
- Coach team members on client budget work and contribute to contract and fee reviews to enhance profitability and recovery where required.
- Coach and guide junior colleagues to take ownership of service delivery and develop into a high-performing team.
- Participate in solution creation, project implementation, and provide direction on complex cases.
- Monitor and address training needs, conduct performance reviews, and adapt to work demands as needed.
- Oversee client Stewardship Reports, manage scheme event processing, and present periodic reports at Trustee and Administration meetings as required.
- Communicate changes to work schedules due to client demands and support compliance with internal and external audit requirements by ensuring actions are completed and controls remain effective.
- Develop client relationships, lead operational aspects of client projects, and potentially participate in new business pitches.
What we’re looking for:
- Strong client and trustee liaison skills, with the ability to develop relationships internally and externally.
- Expertise in pensions calculations with a high standard of accuracy, and a deep understanding of member calculation processes.
- Advanced technical knowledge of UK pensions legislation, scheme types, and have the ability to communicate effectively with clients, Trustees, and members.
- Experience in supporting change implementation, process analysis and improvement, and managing budgets and client profitability for certain allocated clients.
- Strong communication, analytical problem-solving, and team collaboration skills, with the ability to work effectively across teams and motivate others.
If you are interested in this role, we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles.
Deputy Operations Manager in Milton employer: Aptia Group
Aptia is an exceptional employer that prioritises the growth and success of its employees, offering extensive learning and development opportunities in a dynamic and supportive work environment. With a commitment to innovation and client success, Aptia fosters a culture of collaboration and excellence, ensuring that every team member can thrive while contributing to meaningful solutions in pensions, health, and insurance. Located in a vibrant setting with a global presence, Aptia not only values diversity but also actively promotes a sense of belonging for all its colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operations Manager in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Aptia. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Aptia's values and recent projects. We want to see how you align with our mission of simplifying complexity. Bring examples of how you've driven process improvements or coached team members in your previous roles.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific challenges you've faced in past roles and how you tackled them. We love candidates who can think on their feet and come up with innovative solutions!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you're genuinely interested in the role.
We think you need these skills to ace Deputy Operations Manager in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deputy Operations Manager role. Highlight your expertise in pensions calculations and client relationship management to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working at Aptia. Share specific examples of how you've driven process improvements or coached team members in previous roles to demonstrate your leadership skills.
Showcase Your Problem-Solving Skills:In your application, give us examples of how you've tackled challenges in a fast-paced environment. We want to see your analytical problem-solving skills in action, especially when it comes to managing client issues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aptia Group
✨Know Your Stuff
Make sure you brush up on your knowledge of UK pensions legislation and scheme types. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you truly understand the complexities involved.
✨Showcase Your Leadership Skills
As a Deputy Operations Manager, you'll be expected to coach and guide junior colleagues. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to manage and inspire others.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical problem-solving skills. Think of specific instances where you've tackled operational issues or implemented process improvements. Highlight your approach to root-cause analysis and how it led to sustainable changes.
✨Build Rapport
Aptia values strong client and trustee relationships, so practice building rapport during your interview. Be personable and engage with your interviewers. Show them that you can communicate effectively and foster genuine relationships, which is key in this role.
