At a Glance
- Tasks: Lead client relationships and drive performance in Pensions Administration.
- Company: Dynamic company focused on service excellence and client satisfaction.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with excellent career advancement potential.
- Why this job: Make a meaningful impact while collaborating with a passionate team.
- Qualifications: Experience in pensions administration and strong leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members? If you thrive in a dynamic, fast‐paced environment where you can combine strategic thinking with hands‐on leadership, we could have the perfect next role for you.
Joining us as Client Director, you will play a pivotal role in the success of current and future client partnerships within the Scotland Portfolio. You will champion service excellence, drive commercial growth and safeguard member satisfaction. This is a hybrid working role and could be aligned to our office in Glasgow.
What you’ll be doing:
- Own and nurture high‐impact client relationships, ensuring alignment with service commitments and long‐term objectives.
- Lead the delivery of day‐to‐day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value‐adding financial and contractual solutions.
Here’s what we’re looking for:
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client‐facing roles within third‐party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role.
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions‐driven mindset and a desire to make a meaningful impact.
Senior Client Director in London employer: Aptia Group
Aptia is an excellent employer for a Data Compliance Consultant, offering a dynamic work culture that prioritises inclusivity and professional growth. With the flexibility of remote work and occasional travel to London, employees benefit from tailored training initiatives and the opportunity to collaborate with diverse teams, enhancing their expertise in data privacy and compliance within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions administration sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client relationships and service excellence, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in defined benefit pensions and client-facing roles makes you the ideal candidate. Highlight specific achievements that demonstrate your operational and commercial acumen.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Client Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in pensions administration and client-facing roles, showcasing how you've driven performance and client satisfaction in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your strategic thinking and leadership skills can benefit our clients and members.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve achieved results in previous roles. Whether it’s improving KPIs or enhancing client relationships, we want to see your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Aptia Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit pensions and the intricacies of scheme administration. Being able to discuss specific examples from your experience will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Demonstrate Your Client Relationship Skills
Prepare to share stories about how you've nurtured client relationships in the past. Think about times when you’ve gone above and beyond to ensure client satisfaction or resolved issues creatively. This will highlight your ability to strengthen trust and engagement.
✨Showcase Your Leadership Style
Be ready to talk about your leadership approach, especially in a fast-paced environment. Discuss how you’ve led teams to meet KPIs and driven performance improvements. This will help the interviewers see how you can lead the Pension Administration teams effectively.
✨Think Commercially
Prepare to discuss how you've identified opportunities for commercial growth in previous roles. Bring examples of how you’ve contributed to revenue growth or implemented operational improvements. This will demonstrate your strong operational and commercial acumen.
