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- Tasks: Lead client relationships and drive performance in Pensions Administration.
- Company: Dynamic company focused on service excellence and client satisfaction.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a meaningful impact in a fast-paced environment with strategic leadership.
- Qualifications: Experience in pensions administration and strong client-facing skills.
- Other info: Join a collaborative team in Glasgow with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members? If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you. Joining us as Client Director, you will play a pivotal role in the success of current and future client partnerships within the Scotland Portfolio. You will champion service excellence, drive commercial growth and safeguard member satisfaction. This is a hybrid working role and could be aligned to our office in Glasgow.
What you'll be doing:
- Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
- Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.
Here's what we're looking for:
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client‑facing roles within third‑party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role.
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions‑driven mindset and a desire to make a meaningful impact.
Senior Client Director in England employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Client Director role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how you can contribute to their success. Tailor your responses to highlight your experience in client-facing roles and your knack for driving commercial growth.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to achieve KPIs and improved client satisfaction. This will demonstrate your hands-on approach and strategic thinking.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right fit for your skills and ambitions. Plus, you'll get access to AI-powered advice tailored to your job search.
We think you need these skills to ace Senior Client Director in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in pensions administration and client-facing roles, showcasing how you've driven performance and client satisfaction in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your strategic thinking and leadership skills can benefit our clients and members.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your operational and commercial acumen. Numbers and results speak volumes, so include any KPIs you’ve hit or exceeded!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Aptia Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit pensions and the intricacies of scheme administration. Being able to discuss specific examples from your experience will show that you understand the sector and can navigate its complexities.
✨Showcase Your Client Relationship Skills
Prepare to share stories about how you've nurtured client relationships in the past. Highlight instances where you've aligned services with long-term objectives, as this is crucial for the role. Use metrics or KPIs to demonstrate your success in these areas.
✨Demonstrate Leadership and Collaboration
Think of examples where you've led teams or collaborated with other departments to drive performance. Be ready to discuss how you’ve implemented operational improvements and enhanced client value, as this will resonate well with the interviewers.
✨Be Solutions-Driven
Adopt a proactive mindset during the interview. Prepare to discuss challenges you've faced and the creative solutions you implemented. This will showcase your ability to think strategically while also being hands-on, which is key for the Senior Client Director role.