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- Tasks: Support client management and operational activities while driving commercial success.
- Company: Aptia is revolutionising employee benefits and pensions administration, serving millions across the US and UK.
- Benefits: Enjoy a hybrid work model, career development opportunities, and a vibrant company culture.
- Why this job: Join a dynamic team focused on client relationships and making a positive impact in the industry.
- Qualifications: No prior client management experience required; just a passion for learning and client engagement.
- Other info: Aptia values diversity and is an Equal Opportunities employer.
The predicted salary is between 36000 - 60000 £ per year.
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.
Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
Aptia has a unique opportunity for someone looking to take the next step up in their career as an Associate Client Director. You would be joining the London Portfolio team, who are responsible for driving both operational and commercial success across a range of clients.
As Associate Client Director, you would join initially to support with some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop. With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.
This role is a hybrid position where you will work from Aptia office in London as well as from your home address.
- Responsibility for account management of a specified number of clients.
- Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
- Understanding and meeting client needs effectively, managing risks and adhering to procedures.
- Managing costs and providing necessary financial information for business and audits.
- Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
- Understanding of the complexities of the pension scheme administration.
- DB specialist knowledge.
You don’t necessarily need to have done a Client Management role previously, but you will enjoy being client-facing, have the appetite to learn and develop your client-facing abilities, including negotiation, relationship-building, project management as well as your overall commercial acumen.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer.
Engagement Associate/Manager employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Associate/Manager
✨Tip Number 1
Familiarise yourself with the employee benefits and pensions administration sector. Understanding the complexities of pension schemes, especially defined benefit (DB) plans, will give you an edge in discussions and interviews.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or webinars to connect with people who work at Aptia or similar companies. Building relationships can often lead to referrals or insider information about the role.
✨Tip Number 3
Demonstrate your client-facing skills through examples from your past experiences. Be ready to discuss how you've successfully managed client relationships, resolved issues, or contributed to commercial success in previous roles.
✨Tip Number 4
Research Aptia's values and mission. Tailor your conversations to reflect how your personal values align with theirs, particularly around client satisfaction and long-term relationship building, which are crucial for this role.
We think you need these skills to ace Engagement Associate/Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Engagement Associate/Manager. Focus on client management, operational effectiveness, and any experience in pensions administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client-facing roles and your eagerness to learn. Mention specific examples of how you've successfully managed client relationships or projects in the past.
Highlight Relevant Skills: Emphasise skills such as negotiation, relationship-building, and commercial acumen in your application. These are crucial for the role and will demonstrate your suitability for the position.
Showcase Your Understanding of the Industry: In your application, mention your understanding of the complexities of pension scheme administration and any relevant knowledge you have about the employee benefits sector. This will show Aptia that you are informed and ready to contribute.
How to prepare for a job interview at Aptia Group
✨Understand the Company and Its Values
Before your interview, take some time to research Aptia's mission and values. Familiarise yourself with their approach to employee benefits and pensions administration, as well as their commitment to client satisfaction and relationship-building. This will help you align your answers with what they value most.
✨Showcase Your Client Management Skills
Even if you haven't held a formal Client Management role before, be prepared to discuss any relevant experiences where you've interacted with clients or managed projects. Highlight your ability to build relationships, negotiate effectively, and understand client needs, as these are crucial for the Associate Client Director position.
✨Demonstrate Your Commercial Acumen
Aptia is looking for someone who can implement commercial development strategies. Be ready to discuss any past experiences where you've contributed to financial planning or operational effectiveness. Use specific examples to illustrate your understanding of how to drive commercial success while managing risks.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and Aptia's future plans. This shows your genuine interest in the position and helps you assess if the company culture aligns with your career goals.
