At a Glance
- Tasks: Lead a team to deliver exceptional service and enhance performance in a hybrid role.
- Company: Aptia Group, a dynamic company in the financial services sector.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to excellence and engagement.
- Why this job: Shape team culture and drive operational success in a supportive environment.
- Qualifications: Proven leadership in contact centres, coaching skills, and knowledge of compliance.
The predicted salary is between 40000 - 50000 £ per year.
Aptia Group in Edinburgh is seeking an experienced Contact Centre Manager to join their First Contact Team. This hybrid role focuses on ensuring exceptional service delivery and helps shape the performance and culture of the team.
The ideal candidate will have proven leadership experience, especially in financial services, along with strong coaching skills and a solid understanding of regulatory compliance. You will be crucial in driving operational performance and enhancing team engagement.
Pension Contact Centre Lead - Hybrid, Compliance & Coaching in Edinburgh employer: Aptia Group
Aptia Group is an exceptional employer located in the vibrant city of Edinburgh, offering a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee development, you will have access to comprehensive training and coaching opportunities, fostering both personal and professional growth. The company prides itself on a collaborative culture that values innovation and excellence, making it an ideal place for those looking to make a meaningful impact in the financial services sector.
