Aptia Group in the UK is seeking an experienced Contact Centre Manager to join our First Contact Team (FCT). You will oversee day-to-day operations, coach and develop a team of advisors, and ensure service delivery meets strict regulatory standards for pension scheme members.
This high-impact role focuses on performance management, training, change leadership, and driving continuous improvement while maintaining a positive, compliant culture across the contact centre.
#J-18808-Ljbffr
Contact Centre Team Manager (Pensions) employer: Aptia Group
Aptia Group is an excellent employer, offering a supportive and collaborative work culture that fosters professional growth and development in the field of pensions administration. Located in Solihull, employees benefit from a dynamic office environment where they can enhance their technical skills while contributing to meaningful projects. With a focus on teamwork and process improvement, this role provides a unique opportunity to thrive in a busy setting while receiving comprehensive support from colleagues.
