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- Tasks: Lead client relationships and drive operational excellence in Pensions Administration.
- Company: Aptia Group, a dynamic player in the Pensions Administration sector.
- Benefits: Hybrid working, competitive salary, and a focus on diversity and inclusion.
- Why this job: Make a real impact by enhancing client satisfaction and driving commercial growth.
- Qualifications: Experience in pensions administration and strong leadership skills required.
- Other info: Join a supportive team committed to your success and career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members? If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you.
Joining us in a role that combines both client relationship and operational leadership responsibilities, you will play a pivotal role in the success of current and future client partnerships. You will champion service excellence, drive commercial growth and safeguard member satisfaction. This is a hybrid working role and could be aligned to our office in Exeter.
What you'll be doing:
- Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
- Lead delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.
Here's what we're looking for:
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client‑facing roles within third‑party administration environments – you may have an operational background with some client‑facing responsibility looking to build on this in your next role.
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions‑driven mindset and a desire to make a meaningful impact.
We look forward to hearing from you. Please click apply to submit your CV. Aptia is committed to celebrating the diversity of its employees and is an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.
Client Director employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions administration sector and let them know you're on the lookout for a Client Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Aptia Group thoroughly. Understand their values, recent projects, and how they approach client relationships. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've driven performance or improved client satisfaction. Being able to articulate these experiences clearly will set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Aptia Group and ready to take on the challenges of a Client Director.
We think you need these skills to ace Client Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Director role. Highlight your experience in pensions administration and client-facing roles, showcasing how you've driven performance and built strong relationships.
Showcase Your Leadership Skills: We want to see your leadership style! Include examples of how you've led teams or projects, especially in dynamic environments. This will help us understand how you can drive service excellence and operational improvements.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showing your personality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Aptia Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit pensions and the intricacies of scheme administration. Being able to discuss specific examples and demonstrate your understanding will show that you're not just familiar with the terminology, but that you can apply it in real-world scenarios.
✨Showcase Your Client Relationship Skills
Prepare to share examples of how you've successfully managed client relationships in the past. Think about times when you’ve gone above and beyond to ensure client satisfaction or how you’ve turned a challenging situation into a positive outcome. This will highlight your ability to nurture high-impact relationships.
✨Demonstrate Leadership and Operational Acumen
Be ready to discuss your leadership style and how you've driven performance in previous roles. Share specific KPIs you've worked with and how you’ve implemented operational improvements. This will illustrate your capability to lead teams effectively while ensuring service excellence.
✨Think Commercially
Prepare to talk about how you've identified opportunities for commercial growth in your previous roles. Bring examples of creative solutions you've delivered that added value to clients. This will show that you have the commercial acumen needed to drive revenue and contribute to financial planning.
