Credit Controller in Chichester

Overview

Aptia is a new force in employee benefits and pensions administration services, on a mission to change the world of administration for the better. Aptia aims to serve 1,100 clients in the US and UK markets, supported by shared services in India and Portugal, helping more than seven million people live healthier and happier lives. Aptia is committed to fostering the growth and success of its people, investing heavily in learning and development to pave unique career paths.

Specialist. Responsive. Thoughtful. These values guide our daily work to surpass client expectations, evolve constantly, and nurture genuine, long-term relationships. If you want to join a sector that never stands still, in a company culture that is agile and invests in career development, this could be your perfect next role.

Role Summary

You will support the Pension Administration business with the timely and efficient management of outstanding debts, optimizing cashflow and maintaining strong relationships with clients. This is a hybrid position working from the Chichester Aptia office and from your home address. The contract is for 6 months.

Responsibilities

• Proactively manage a portfolio of accounts, ensuring overdue debts are chased in a timely and professional manner.
• Communicate with clients regarding outstanding balances, set up payment plans where necessary, and maintain a high level of customer service.
• Partner with offshore team in India to reconcile customer accounts and investigate discrepancies related to outstanding invoices.
• Maintain accurate records of communications and payments, providing regular reports on the status of outstanding debts to senior management.
• Assist in reviewing and setting appropriate credit limits for new and existing clients.
• Support the wider finance team in ensuring cash flow targets are met and help optimise working capital.
• Establish efficient and effective processes for the Credit Control team.

Requirements

• Experience in a credit control role, ideally within a financial services or pension administration business.
• Strong verbal and written communication skills, with the ability to handle sensitive client conversations professionally.
• Ability to maintain accurate records, with a high level of attention to detail and a proactive approach to problem-solving.
• Ability to work both independently and collaboratively within a team environment.
• Proficient in Microsoft Excel, accounting software, and credit control systems.
• Institute of Credit Management full or part-qualification preferred (could be working towards one).
• Familiarity with pension administration and related financial processes is an advantage but not essential.

Contract and Location Details

Hybrid work arrangement: Aptia office in Chichester plus remote/home working. 6-month contract.

About Aptia and equal opportunity

Aptia is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed. If reasonable adjustments are needed for the recruitment process to be accessible, please email Recruitment_UK@aptia-group.com.

Job Types and Functions

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance
• Industries: Insurance

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