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- Tasks: Support client management and operational activities while learning to drive commercial success.
- Company: Aptia is revolutionising employee benefits and pensions administration, serving millions across the US and UK.
- Benefits: Enjoy a hybrid work model, career development opportunities, and a vibrant company culture.
- Why this job: Join a dynamic team focused on client relationships and making a positive impact in the industry.
- Qualifications: No prior client management experience required; just a passion for learning and client engagement.
- Other info: Aptia values diversity and is an Equal Opportunities employer.
The predicted salary is between 36000 - 60000 £ per year.
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.
Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
Aptia has a unique opportunity for someone looking to take the next step up in their career as an Associate Client Director. You would be joining the London Portfolio team, who are responsible for driving both operational and commercial success across a range of clients.
As Associate Client Director, you would join initially to support with some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop. With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.
This role is a hybrid position where you will work from Aptia office in London as well as from your home address.
- Responsibility for account management of a specified number of clients.
- Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
- Understanding and meeting client needs effectively, managing risks and adhering to procedures.
- Managing costs and providing necessary financial information for business and audits.
- Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
- Understanding of the complexities of the pension scheme administration.
- DB specialist knowledge.
You don’t necessarily need to have done a Client Management role previously, but you will enjoy being client-facing, have the appetite to learn and develop your client-facing abilities, including negotiation, relationship-building, project management as well as your overall commercial acumen.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer.
Associate Engagement Manager employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Engagement Manager
✨Tip Number 1
Familiarise yourself with the employee benefits and pensions administration sector. Understanding the market dynamics and key players will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in Aptia's mission.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in client management roles. Attend relevant events or webinars to build connections and gain insights that could give you an edge when discussing your potential fit for the Associate Engagement Manager position.
✨Tip Number 3
Prepare to discuss your approach to client relationship management. Think of examples where you've successfully built relationships or managed client expectations, as this will showcase your ability to thrive in a client-facing role at Aptia.
✨Tip Number 4
Research Aptia's values and culture thoroughly. Be ready to articulate how your personal values align with theirs, as cultural fit is crucial for success in their agile environment. This will help you stand out as a candidate who is not only qualified but also a great match for their team.
We think you need these skills to ace Associate Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Associate Engagement Manager role. Focus on client management, operational effectiveness, and any experience in pensions administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for Aptia's mission and values. Mention specific examples of how you've surpassed client expectations or implemented successful strategies in previous roles.
Highlight Relevant Skills: Emphasise your client-facing abilities, negotiation skills, and project management experience. Make it clear how these skills will help you succeed in managing client accounts and achieving commercial outcomes.
Showcase Your Learning Mindset: Aptia values continuous development. In your application, express your eagerness to learn and grow within the role, and mention any relevant training or certifications that demonstrate your commitment to professional development.
How to prepare for a job interview at Aptia Group
✨Understand the Company and Its Mission
Before your interview, take some time to research Aptia's mission and values. Understand their focus on employee benefits and pensions administration services, and think about how your skills align with their goal of improving client experiences.
✨Showcase Your Client Management Skills
Even if you haven't held a formal Client Management role, be prepared to discuss any relevant experience where you've interacted with clients. Highlight your ability to build relationships, manage expectations, and resolve issues effectively.
✨Demonstrate Your Commercial Acumen
Aptia is looking for someone who can implement commercial development strategies. Be ready to discuss examples from your past where you've contributed to financial outcomes or improved operational efficiency, showcasing your understanding of business metrics.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the types of clients you'll be managing, and opportunities for professional development within Aptia. This shows your genuine interest in the role.
