Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support client management and operational activities while developing your skills in a dynamic environment.
- Company: Aptia is revolutionising employee benefits and pensions administration, impacting millions across the US and UK.
- Benefits: Enjoy hybrid work options, career development opportunities, and a supportive team culture.
- Why this job: Join a fast-paced sector with a company that values growth, relationships, and making a difference.
- Qualifications: No prior client management experience required; just a passion for learning and client engagement.
- Other info: Aptia celebrates diversity and is an Equal Opportunities employer.
The predicted salary is between 43200 - 72000 £ per year.
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.
Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
Aptia has a unique opportunity for someone looking to take the next step up in their career as an Associate Client Director. You would be joining the London Portfolio team, who are responsible for driving both operational and commercial success across a range of clients.
As Associate Client Director, you would join initially to support with some of the smaller or less complex client requirements and receive development across the breadth of the Client Director remit to support your progression within the role, with a view to broadening your remit as you develop.
With the support of the Senior Client Directors on the team, you will identify and implement commercial development strategies, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.
This role is a hybrid position where you will work from Aptia office in London as well as from your home address.
- Responsibility for account management of a specified number of clients.
- Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
- Understanding and meeting client needs effectively, managing risks and adhering to procedures.
- Managing costs and providing necessary financial information for business and audits.
- Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
- Understanding of the complexities of the pension scheme administration.
- DB specialist knowledge.
You don’t necessarily need to have done a Client Management role previously, but you will enjoy being client-facing, have the appetite to learn and develop your client-facing abilities, including negotiation, relationship-building, project management as well as your overall commercial acumen.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer.
Associate Director, Client Manager employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Manager
✨Tip Number 1
Familiarise yourself with the employee benefits and pensions administration sector. Understanding the complexities of pension schemes, especially defined benefit (DB) plans, will give you an edge in discussions and interviews.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or webinars to connect with current employees at Aptia or similar companies. This can provide insights into the company culture and expectations for the Associate Client Director role.
✨Tip Number 3
Showcase your client-facing skills through real-life examples. Prepare to discuss how you've successfully managed client relationships, resolved conflicts, or implemented strategies that led to positive outcomes in previous roles.
✨Tip Number 4
Research Aptia's values and mission. Be ready to articulate how your personal values align with theirs, particularly around client satisfaction and long-term relationship building, as this will demonstrate your fit within their team.
We think you need these skills to ace Associate Director, Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, operational success, and commercial development strategies. Use specific examples that demonstrate your ability to meet client needs and manage risks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Aptia's mission. Discuss how your skills align with their values of surpassing client expectations and nurturing long-term relationships.
Highlight Relevant Skills: Emphasise your client-facing abilities, negotiation skills, and project management experience. Mention any knowledge you have of pension scheme administration, particularly if you have DB specialist knowledge.
Showcase Your Learning Mindset: Aptia values individuals who are eager to learn and develop. In your application, mention instances where you've taken the initiative to grow professionally, especially in client management or related fields.
How to prepare for a job interview at Aptia Group
✨Understand the Company Culture
Before your interview, take some time to research Aptia's values and mission. They emphasise surpassing client expectations and nurturing relationships, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Client Management Skills
Even if you haven't held a formal Client Management role, think of experiences where you've interacted with clients or stakeholders. Be ready to share examples that demonstrate your ability to build relationships and manage expectations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and commercial acumen. Prepare scenarios where you've had to manage risks or implement strategies to achieve goals, particularly in a client-facing context.
✨Highlight Your Willingness to Learn
Aptia is looking for someone eager to develop their skills. Be open about your desire to learn and grow within the role, and mention specific areas where you hope to gain more experience, such as negotiation or project management.
