Senior Pension Administrator - Scheme Events in Manchester

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

Aptia are seeking experienced Pension Administrators to join our growing team and play a key role in delivering exceptional service to clients, trustees and pension scheme members.

This is an excellent opportunity for someone with strong defined benefit pensions experience who enjoys solving complex challenges, influencing outcomes and mentoring colleagues while continuing to develop their own expertise.

What you'll be doing:

You'll take ownership of a portfolio of complex scheme events work, ensuring projects are delivered accurately, on time and in line with regulatory requirements.

Key responsibilities include:

• Managing the end-to-end delivery of scheme events, including pension increases, renewals, calculations and valuation support.
• Handling complex client and member queries and escalations with professionalism and accuracy.
• Working closely with trustees, actuaries and internal stakeholders to deliver outstanding client outcomes.
• Identifying opportunities to improve quality, efficiency and client experience.
• Supporting improvement initiatives and special projects.
• Providing guidance and mentoring to colleagues across the team.

What we're looking for

• Experience within pensions administration, ideally working on DB pension schemes.
• Strong technical knowledge of scheme events and pension legislation.
• Confidence managing complex calculations, client requirements and regulatory considerations.
• Ability to manage multiple projects through strong work planning and management.
• Excellent stakeholder management and relationship-building skills.
• A proactive approach to problem solving and continuous improvement.
• The ability to support and coach less experienced team members.
• Professional pensions qualifications, such as PMI APE or PMI CPE, would be advantageous

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

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