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- Tasks: Provide top-notch technical support and troubleshoot software issues for customers.
- Company: Aptean is a global leader in industry-specific software solutions, transforming businesses worldwide.
- Benefits: Enjoy growth opportunities, a diverse team culture, and the chance to work with cutting-edge technology.
- Why this job: Kickstart your tech career while making a real impact on global businesses every day.
- Qualifications: Must have 2+ years in customer service and software experience; strong communication skills are essential.
- Other info: Opportunity for training at a satellite office and involvement in innovative projects.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Software Support Consultant role at Aptean
Join to apply for the Software Support Consultant role at Aptean
Direct message the job poster from Aptean
Talent Acquisition Lead @ Aptean | MBTI, Master\’s in Psychology
About the role
We are seeking a high-energy, team oriented Support Specialist to provide technical support to Headlam Group customer of Gould Hall within the Aptean company. The Software Support Specialist will work directly with customers to troubleshoot, install and configure the various modules and will report to the Program Manager.
This Support Specialist role is the perfect opportunity to jumpstart your career in technology, you’ll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.
What you\’ll do
- Provide world-class technical support via telephone, email and chat for Headlam
- Troubleshoot complex issues with use of remote support software
- Learn from customer interactions to help innovate customer experience improvements with better software and support tools
- Identify early symptoms, patterns and solutions for upcoming technology challenges
- Develop best practices, tips and training scripts for customers on proper use of our programs
- Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
- Triage calls to be addressed by appropriate teams
- Assist with Quality Assurance testing
- Opportunity to work on additional projects as necessitated by the Support team
- Visit a satellite office in Skelmersdale for training and collaboration as required
What you\’ll need
- Desire to learn new technology quickly and contribute to a fast-paced technology team
- 2+ years of combined customer service and software experience
- Working knowledge of DBL or Cobol
- Strong written and verbal communication skills
- Strong interpersonal and customer service skills
- Experience Helpdesk operative
- Logistics ERP experience
- Experience with Ledgers, management information, cost centres, cash book, AP/ AR
What’s in it for you?
We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!
About Aptean
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.
Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Information Technology
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Industries
Software Development and IT Services and IT Consulting
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Software Support Consultant employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Consultant
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as DBL or Cobol. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. This can give you insights into the company culture and the day-to-day responsibilities of a Software Support Consultant, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you successfully resolved technical issues or improved customer satisfaction, as this aligns closely with the role's requirements.
✨Tip Number 4
Show your eagerness to learn by researching the latest trends in ERP solutions and customer support technologies. Being knowledgeable about industry advancements can set you apart from other candidates and show that you're proactive.
We think you need these skills to ace Software Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and software support. Emphasise any specific knowledge of DBL or Cobol, as well as your ability to troubleshoot technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your desire to learn new technologies and improve customer experiences.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure that your application is free from errors and clearly conveys your thoughts. Use professional language while also showing your personality.
Highlight Relevant Experience: If you have experience in Helpdesk operations or Logistics ERP, make sure to detail this in your application. Provide examples of how you've successfully resolved customer issues or contributed to team projects in the past.
How to prepare for a job interview at Aptean
✨Show Your Technical Know-How
As a Software Support Consultant, you'll need to demonstrate your understanding of software troubleshooting and installation. Be prepared to discuss specific technologies you've worked with, such as DBL or Cobol, and share examples of how you've resolved technical issues in the past.
✨Highlight Customer Service Experience
This role requires strong interpersonal skills, so make sure to highlight your previous customer service experience. Share stories that showcase your ability to communicate effectively and resolve customer challenges, especially in a tech environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common technical issues you might encounter and how you would approach troubleshooting them. This will show your potential employer that you're ready to handle real-world challenges.
✨Express Your Willingness to Learn
Aptean values a desire to learn new technologies quickly. During the interview, express your enthusiasm for continuous learning and professional development. Mention any relevant courses or certifications you've pursued to enhance your skills.
