We’re looking for a Customer Advocate for our office in Sheffield . The Customer Advocate serves as the primary relationship owner for an assigned portfolio of customers, managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process. Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes. Frame the customer’s value story and address barriers to renewal through proactive, data-informed communication. Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues. Oversee invoicing, payment follow-up, and resolution of any open accounts. Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history. Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion. Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal. Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience. Collect CSAT/CES feedback post-renewal and act on insights to improve process ease and quality. 1+ years of experience in customer success, renewals, or finance operations, preferably within a SaaS or software company. ~ Working knowledge of Salesforce or similar CRM. Experience with contract management and billing systems. Opportunity to grow within a global software company, which promotes work-life balance. Benefits package: pension scheme, life assurance, private medical care, income protection scheme. Hybrid working model (4 days in the office, 1 day from home). At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset.
Inclusion Advocate in Sheffield employer: Aptean
Aptean is an excellent employer that fosters a collaborative and innovative work culture, where your expertise as a Senior Oracle HCM Techno-Functional Consultant will be valued and nurtured. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work on impactful projects within a global HR Technology team, all while enjoying the benefits of a supportive environment that prioritises work-life balance.
