At a Glance
- Tasks: Support customers through the renewal process and ensure smooth experiences.
- Company: Join Aptean, a global leader in industry-specific software solutions.
- Benefits: Enjoy a hybrid working model, competitive benefits, and growth opportunities.
- Other info: Diverse and inclusive culture with a focus on employee success.
- Why this job: Make a real impact by enhancing customer relationships and driving efficiency.
- Qualifications: 1+ years in customer success or finance operations; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
About the role
- We’re looking for an
- Associate
- Customer Advocate for our office in Sheffield
. You’lljoin an awesome team to support our growing customer base.
The Customer Advocate serves as the primary relationship owner for an assigned portfolio of customers, managing the full renewal and payment lifecycle across all products and services.
Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process.
Key Responsibilities
- Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.
- Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes.
- Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations.
- Frame the customer’s value story and address barriers to renewal through proactive, data-informed communication.
- Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues.
- Oversee invoicing, payment follow-up, and resolution of any open accounts.
- Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history.
- Identify on-premises customers who may benefit from Saa S migration and partner with Account Managers on that motion.
- Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal.
- Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience.
- Collect CSAT/CES feedback post-renewal and act on insights to improve process ease and quality.
About you
Requirements
- 1+ years of experience in customer success, renewals, or finance operations, preferably within a Saa S or software company.
- Strong communication and negotiation skills; ability to manage business and finance-level conversations.
- Interest in working alongside AI and automation to drive efficiency and scalability.
- High attention to detail, accountability for results, and comfort with process ownership
To be ahead of the pack you may have
- Working knowledge of Salesforce or similar CRM.
- Experience with contract management and billing systems.
- Understanding of both on-premises maintenance and Saa S subscription models, including the nuances of messaging and negotiation.
What’sin it for you?
- Opportunity to grow within a global software company, which promotes work-life balance.
- Benefits package: pension scheme, life assurance, private medical care, income protection scheme.
- Hybrid working model (4 days in the office, 1 day from home).
- About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.
Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset.
It is through embracing and understanding our differences that weare able toharness our individualpower to maximize the success of our customers, ouremployeesand our company.” – TVN Reddy
Diversity, Equity & Inclusion Statement
Aptean pledges to promote a company culture where diversity, equity and inclusion are central.
We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, or age.
Celebrating our diverse experiences, opinionsand beliefsallows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Advocate in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aptean. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aptean before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advocate in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aptean:Your cover letter is your chance to shine! Tell us why you want to work at Aptean specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aptean!
How to prepare for a job interview at Aptean
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
