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For Companies At a Glance
- Tasks: Manage cash collections and assess customer creditworthiness in a dynamic finance team.
- Company: Join Aptean, a global software leader transforming businesses with innovative ERP solutions.
- Benefits: Enjoy growth opportunities, a diverse culture, and a collaborative team environment.
- Why this job: Be part of a vital role that drives financial success and builds strong customer relationships.
- Qualifications: Fluency in French and English, strong communication skills, and proficiency in Excel required.
- Other info: Ideal for self-motivated individuals who thrive in a structured yet flexible work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About the Role
Aptean\’s solutions, including the product lines of Mistral (DLRIX, MAGRIX, S@PHIR, and a complete range of mobile applications), are designed for businesses serving specific markets such as finance, healthcare, biotechnology and pharmaceuticals, and distribution, as well as specialized segments like agricultural equipment, public works, construction, handling and lifting, parks and gardens, and industrial machinery dealers, distributors, renters, and repairers.
The Senior Collections Specialist will be a vital part of the Finance Team based in Clermont-Ferrand, reporting directly to the Team Manager, Finance. As our Senior Collections Specialist, you will work as part of a dedicated team responsible for cash collections and the assessment of customer creditworthiness. You will also proactively manage our Accounts Receivable portfolio to ensure timely collection on these accounts, including the diligent pursuit of past due accounts.
Key Responsibilities:
- Generate aging reports weekly to initiate collections calls on all past due accounts.
- Drive a targeted decrease in Days Sales Outstanding (DSO) through structured, active pursuit of customers to collect outstanding debt, primarily by telephone and email.
- Develop and maintain strong working relationships with customers via regular contact, either by telephone or email.
- Manage customer queries and investigate as required to resolve any invoice discrepancies.
- Follow up with customers if allocation queries arise.
- Collaborate with the Team Manager, Finance to compile weekly reviews for all accounts receivable ledgers.
- Escalate customer billing disputes or complex customer issues to the Team Manager, Finance or Finance Director when necessary.
- Prepare credit requests as necessary.
- Research short-paid invoices and overpaid items.
Knowledge, Skills & Abilities
- Fluency in French and English is required.
- Strong communication skills are essential for effective internal and external interactions.
- Ability to operate on own initiative and manage a diverse portfolio.
- Proficiency in Excel and Word Processing is required.
- The candidate will need to be self-motivated and have the ability to work autonomously towards agreed targets, as well as collaboratively as part of a team.
- Attention to detail is highly important, and a structured, methodical approach is necessary for managing accounts and resolving issues.
What’s in it for you?
We are a fast-growing, yet established, global software company. As an employer, we can offer you significant growth and development opportunities to cement and advance your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!
About Aptean
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 4000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
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Senior Collections Specialist employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Specialist
✨Tip Number 1
Familiarise yourself with the specific industries Aptean serves, such as finance and healthcare. Understanding their unique challenges will help you demonstrate your knowledge during interviews and show how you can add value to their team.
✨Tip Number 2
Brush up on your communication skills, especially in both French and English. Since strong communication is essential for this role, practice articulating your thoughts clearly and confidently, as this will be crucial when managing customer relationships.
✨Tip Number 3
Highlight your proficiency in Excel and Word Processing by preparing examples of how you've used these tools in previous roles. Being able to showcase your analytical skills and attention to detail will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Aptean on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Senior Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and accounts receivable management. Emphasise your fluency in both French and English, as well as your proficiency in Excel and Word Processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships with customers. Mention specific examples of how you've successfully managed collections or resolved disputes in the past.
Highlight Key Skills: In your application, clearly outline your attention to detail and structured approach to managing accounts. Discuss your ability to work autonomously and collaboratively, as these are crucial for the role.
Showcase Your Initiative: Provide examples of how you've taken the initiative in previous roles, particularly in improving collections processes or reducing Days Sales Outstanding (DSO). This will demonstrate your proactive nature and suitability for the position.
How to prepare for a job interview at Aptean
✨Showcase Your Communication Skills
As a Senior Collections Specialist, strong communication skills are essential. Be prepared to demonstrate your ability to communicate effectively in both French and English during the interview. You might be asked to role-play a collections call, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Problem-Solving Abilities
The role involves managing customer queries and resolving invoice discrepancies. Prepare examples from your past experience where you successfully navigated complex issues or disputes. This will show your potential employer that you can handle challenges effectively.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for managing accounts and resolving issues. During the interview, mention specific instances where your meticulous approach led to successful outcomes. You could also discuss how you ensure accuracy in your work, especially when generating reports or handling financial data.
✨Prepare for Questions on DSO Management
Since driving a decrease in Days Sales Outstanding (DSO) is a key responsibility, be ready to discuss strategies you've used in the past to improve cash collections. Think about metrics you've achieved and how you plan to apply similar methods at Aptean.
