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- Tasks: Be the go-to person for customer service inquiries and build strong relationships.
- Company: Join Aptean, a global leader in tailored software solutions and exceptional customer service.
- Benefits: Enjoy competitive pay, flexible working, and great opportunities for career growth.
- Why this job: Gain valuable experience in transport and logistics while working in a supportive, dynamic team.
- Qualifications: No prior experience needed; just bring your problem-solving skills and a willingness to learn.
- Other info: Hybrid working model allows for a balanced work-life experience.
The predicted salary is between 30000 - 42000 £ per year.
Overview Customer Service Advisor Enderby UK, Hybrid Working Are you ready for what’s next, now? We’re seeking a Customer Service Advisor for our 3T Technology and Logistics office in Enderby, UK. The position is full-time with hybrid working. Join our dynamic team to support our expanding customer base. About the Role This role is the primary point of contact for customer service inquiries, crucial in delivering high-quality and timely service. Responsibilities include daily communication with customers, building meaningful relationships, and managing haulage partners efficiently. This role offers a balanced mix of customer interaction and collaboration with service providers; working within the 3T 4PL team, you\’ll gain experience across transport and logistics. Our customers rely on us for transportation of their goods, making their trust central to our operations. Prior experience in transport is not essential; problem-solving skills and a willingness to learn are key. Utilize the EVENT platform to monitor operational activities. Report non-compliance issues to customers and 3T Account Management. Report daily operational KPIs internally and externally. Handle customer complaints and escalate as per SLAs. Manage Proof of Delivery (POD) requests. Respond promptly to customer queries professionally. Ensure data accuracy and investigate data quality issues, including cost implications. Monitor customer compliance and report deviations from SOPs. Generate operational reports weekly, daily, and monthly. Escalate volume fluctuations or profile changes contrary to forecasts. About You Experience in customer service or transport is preferred but not required. Strong problem-solving skills with a solution-oriented approach. Ability to work independently, take initiative, and stay motivated. Adaptability to fast-paced environments with effective prioritization. Ability to build and maintain relationships with stakeholders. Excellent IT skills for system navigation. Good communication, presentation, and interpersonal skills. What’s in it for you? Aptean offers competitive pay, comprehensive benefits, and opportunities for career growth in a flexible, casual environment—an excellent platform for professional development. About Aptean At Aptean, our mission is to address tomorrow’s challenges today with tailored software solutions and exceptional customer service. We are a global provider of industry-specific ERP and supply chain management software, serving over 10,000 organizations across more than 20 industries and 80 countries. We value diversity, equity, and inclusion, fostering a culture where every employee can succeed regardless of background. #J-18808-Ljbffr
PS Consultant employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PS Consultant
✨Tip Number 1
Familiarise yourself with the transport and logistics industry. Even if you don't have prior experience, understanding the basics can help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your problem-solving skills by thinking through common customer service scenarios. Prepare examples of how you would handle difficult situations or complaints, as this will show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Highlight your ability to build relationships. Think of instances where you've successfully collaborated with others, whether in a work setting or otherwise, and be ready to share these stories to illustrate your interpersonal skills.
✨Tip Number 4
Get comfortable with technology and data management. Since the role involves using the EVENT platform and generating reports, brushing up on your IT skills and being able to discuss your experience with similar systems can set you apart from other candidates.
We think you need these skills to ace PS Consultant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or any transferable skills. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer inquiries or built relationships in previous roles, showcasing your communication skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Aptean
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills align with the role of a Customer Service Advisor, especially in terms of problem-solving and relationship-building.
✨Showcase Your Communication Skills
Since this role involves daily communication with customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer inquiries or complaints in the past, even if they are from different contexts.
✨Demonstrate Adaptability
The job requires adaptability to fast-paced environments. Think of instances where you've successfully managed changing priorities or unexpected challenges, and be ready to share these experiences during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about the team dynamics or how success is measured in the Customer Service Advisor position.