Senior Account Manager in Leicester

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Job Purpose

Supported by the Account Manager, the Senior Account Manager is responsible for ensuring the objectives of both the customer and 3T are met. The Senior Account Manager will have overall responsibility for the day to day running of the contract; they will act as the primary contact for all queries, escalations, performance, and problem solving. Whilst the Account Director has full responsibility managing the P&L for the account, the Senior Account Manager will provide input and recommendations for P&L improvements. Together with the Account Manager, the Senior Account Manager will be the link between key external and internal stakeholders and must act as the conduit for resolution to any outstanding issues. All projects related to the contract will be managed and overseen by the Senior Account Manager to ensure the needs of the customer are considered and incorporated into the desired outcome.

Responsibilities

• The main aim of the role is to provide excellent customer service in line with contracted terms and to maintain strong relationships with key client stakeholders throughout.
• Act as the main point of contact for clients and internal teams, ensuring operational needs are met and expectations managed.
• Monitor, and achieve agreed Service Levels/KPIs.
• Own client requests, escalating when needed, while driving cost reduction and process improvements.
• Lead regular account reviews.
• Support account strategy, budget management, and contract renewals, including analysis for pricing and negotiations.
• Collaborate with Carrier Management to ensure service continuity and approve tenders or rate changes.
• Lead contract related projects and oversee their implementation, ensuring compliance with SOPs and contractual terms.
• Keep clients informed about products and benefits.
• Participate in recruitment when required.

Qualifications/ Skills/ Competencies

• Preferably a graduate with 3 years of industry experience in a similar field and discipline.
• Commercially aware, astute, self-motivated and performance driven.
• Ability to work under own initiative and self-motivation.
• Being prepared to question the status quo in order to reach optimum productivity within a process.
• Possessing proven analytical skills, including the ability to apply a logical approach to develop, test and deliver solutions to problems.
• Able to build strong and lasting relationships/ partnerships in service critical client facing sites.
• Good presentation, communication, and interpersonal skills.
• A logical and excellent understanding of IT systems and process.

What do we offer?

• Dynamic, fun, and fast-paced work environment, filled with hard working, loyal and happy co-workers.
• Pension Life assurance, Income protection scheme, 25 days holiday + bank holidays.
• Hybrid working model: 2–3 days on-site in our Leicester office.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose‑built software and superior customer experiences from people who care. Aptean is a global provider of mission‑critical, industry‑specific software solutions. Aptean’s purpose‑built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.