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For Companies At a Glance
- Tasks: Lead and inspire a customer service team while enhancing operational efficiency.
- Company: Join Aptean, a global leader in software solutions with a vibrant culture.
- Benefits: Competitive pay, flexible working, and great career growth opportunities.
- Why this job: Make a real impact by solving customer challenges in a dynamic environment.
- Qualifications: Team management experience and a problem-solving mindset are essential.
- Other info: Fast-paced role with opportunities to learn and develop in transport and logistics.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for what’s next, now? We’re looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
Responsibilities encompass managing, motivating, and developing the customer services team, including recruitment, training, and performance management. Set clear objectives and KPIs for the team and regularly review performance, ensuring regular communication by direct reports with Customers and Service Providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required. A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations; identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation.
Working as part of the 3T 4PL team you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making. Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Main responsibilities:
- Manage, motivate, and develop the customer services team
- Set clear objectives and KPIs for the team and regularly review performance.
- Utilize the EVENT platform for monitoring operational activities.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Respond promptly and professionally to customer queries.
- Be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.
About you
- Experience in managing a team.
- Experience in a customer service or transport role is preferred, but not essential.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
- Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
Customer Services Manager - Transport Operations in Leicester employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager - Transport Operations in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Think about how your problem-solving skills can shine through in real-life scenarios they might present during the interview.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight examples of how you’ve thrived in fast-paced environments. Employers love candidates who can juggle multiple tasks and still deliver top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our awesome team!
We think you need these skills to ace Customer Services Manager - Transport Operations in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Manager role. Highlight your experience in managing teams and any relevant customer service skills. We want to see how you can motivate and develop a team like ours!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your personality. Let us know why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Aptean
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Manager in Transport Operations. Familiarise yourself with key responsibilities like managing a team, setting KPIs, and using the EVENT platform. This will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Since problem-solving is crucial for this role, come prepared with examples of how you've tackled challenges in previous positions. Think about specific situations where you identified issues and implemented solutions, especially in customer service or team management.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on how you would approach managing a customer service team, highlighting your interpersonal skills and stakeholder relationship management.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
