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For Companies At a Glance
- Tasks: Lead and inspire a customer service team while enhancing operational efficiency.
- Company: Join Aptean, a global leader in mission-critical software solutions.
- Benefits: Competitive pay, robust benefits, and opportunities for career growth.
- Why this job: Make a real impact by solving customer challenges in a dynamic environment.
- Qualifications: Experience in team management and a problem-solving mindset are essential.
- Other info: Flexible hybrid working and a casual atmosphere await you.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for what's next, now? We're looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You'll join an awesome team to support our growing customer base.
About the Role
Responsibilities encompass managing, motivating, and developing the customer services team, including recruitment, training, and performance management. Set clear objectives and KPIs for the team and regularly review performance, ensuring regular communication by direct reports with Customers and Service Providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required.
A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations; identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation. Working as part of the 3T 4PL team you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making. Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Main responsibilities:
- Manage, motivate, and develop the customer services team
- Set clear objectives and KPIs for the team and regularly review performance.
- Utilize the EVENT platform for monitoring operational activities.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Respond promptly and professionally to customer queries.
- Be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.
About you
- Experience in managing a team.
- Experience in a customer service or transport role is preferred, but not essential.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
- Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What's in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." –TVN Reddy
Customer Services Manager in Leicester employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since this role requires a solution-based mindset, think of examples from your past experiences where you've tackled challenges effectively. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Aptean.
We think you need these skills to ace Customer Services Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Manager role. Highlight your experience in managing teams and any relevant customer service skills. We want to see how you can motivate and develop a team like ours!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've solved problems or improved processes in previous roles, as we love a solution-based mindset.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it's through clear writing or presenting your ideas, we want to see how you can build relationships with customers and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Aptean
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Manager. Familiarise yourself with key terms like KPIs, root cause analysis, and stakeholder relationship management. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or improved processes. Highlight your solution-based mindset and adaptability, as these are crucial for the role. Be ready to discuss how you would approach common challenges in customer service.
✨Demonstrate Team Leadership
Since managing and motivating a team is a big part of this role, think of specific instances where you've led a team or contributed to team success. Discuss your approach to setting objectives and reviewing performance, and how you maintain communication within the team and with customers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company culture, team dynamics, or how success is measured in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.