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For Companies At a Glance
- Tasks: Lead and inspire a customer service team while enhancing operational efficiency.
- Company: Join Aptean, a global leader in industry-specific software solutions.
- Benefits: Enjoy competitive pay, robust benefits, and career growth opportunities.
- Why this job: Make a real impact by solving customer challenges in a dynamic environment.
- Qualifications: Team management experience and a problem-solving mindset are essential.
- Other info: Flexible hybrid working in a supportive and casual atmosphere.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
Responsibilities encompass managing, motivating, and developing the customer services team, including recruitment, training, and performance management, setting clear objectives and KPIs for the team and regularly reviewing performance, ensuring regular communication by direct reports with customers and service providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required. A key focus of the role is the systematic analysis of customer demand, complaints, and resource‑intensive activities using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations; identifying opportunities to streamline processes, improve first‑contact resolution, and reduce unnecessary escalation. Working as part of the 3T 4PL team you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision‑making. Prior experience of transport is not essential but problem solving and a willingness to learn are key.
Main Responsibilities
- Manage, motivate, and develop the customer services team
- Set clear objectives and KPIs for the team and regularly review performance.
- Utilize the EVENT platform for monitoring operational activities.
- Report daily operational key performance indicators (KPIs) both internally and externally.
- Respond promptly and professionally to customer queries.
- Be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.
About You
- Experience in managing a team.
- Experience in a customer service or transport role is preferred, but not essential.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution‑based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self‑motivated.
- Adaptability: Experienced in working in a fast‑paced environment with the ability to prioritise tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast‑paced, flexible and casual environment, an outstanding opportunity for career development and growth.
Customer Service Manager in Enderby employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Enderby
✨Tip Number 1
Don’t just apply and wait! Reach out directly to the job poster on LinkedIn or other platforms. A quick message can make you stand out and show your enthusiasm for the Customer Service Manager role.
✨Tip Number 2
Prepare for the interview by researching Aptean’s values and recent projects. We want to see that you’re genuinely interested in what we do and how you can contribute to our awesome team.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you shine during interviews, especially since problem-solving is key for this role.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Aptean.
We think you need these skills to ace Customer Service Manager in Enderby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in managing teams and any relevant skills that match the job description. We want to see how you can bring value to our awesome team!
Showcase Problem-Solving Skills: Since problem-solving is key for this role, share specific examples of how you've tackled challenges in previous positions. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aptean
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Manager role at Aptean. Familiarise yourself with the responsibilities, especially around managing and developing a team, setting KPIs, and handling customer queries. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Since problem-solving is key for this role, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to think critically and find solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Manager, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their team dynamics or customer service strategies, showing your interest and engagement.
✨Research Aptean's Culture and Values
Understanding Aptean's mission and values can give you an edge in the interview. Reflect on how your personal values align with theirs, particularly around customer care and teamwork. This will not only help you answer questions but also show that you're genuinely interested in being part of their team.
