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- Tasks: Lead AI adoption and customer success initiatives to drive growth and engagement.
- Company: Join Aptean, a dynamic SaaS company focused on innovation and customer value.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Why this job: Be at the forefront of AI technology and make a real impact in customer success.
- Qualifications: Experience in B2B SaaS, strong communication skills, and a passion for AI.
- Other info: Collaborative environment with a focus on diversity, equity, and inclusion.
The predicted salary is between 90000 - 120000 £ per year.
Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle.
Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion.
Key Responsibilities- AI Go-To-Market Enablement (Sales Readiness)
- Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights).
- Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning.
- Run regular enablement sessions for Account Managers, pre-sales, and leadership.
- Customer Awareness & Value Storytelling
- Lead customer-facing awareness programs: webinars, roadshows, executive briefings, “AI in Action” sessions.
- Translate AI capabilities into industry-specific business outcomes and measurable value.
- Develop use-case libraries and customer success stories aligned to International priorities.
- Adoption & Expansion Acceleration
- Partner with Customer Success and Professional Services to drive AI adoption programs post-sale.
- Identify adoption blockers and coordinate internal actions to remove friction.
- Support renewal and expansion motions by showcasing AI value delivered.
- Cross-Functional Execution & Feedback Loop
- Act as the “voice of the customer” back into Product teams to influence roadmap priorities and packaging.
- Align with Marketing on campaigns that build awareness and generate demand.
- Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases.
- Executive Engagement & Internal Leadership
- Support strategic opportunities with executive-ready materials and customer presentations.
- Provide regular reporting on adoption progress, market feedback, and field effectiveness.
- Be a visible AI champion across the International organization.
- Increased AI-influenced Add-on pipeline and opportunity conversion rates.
- Increased AI-influenced X-Sell pipeline and opportunity conversion rates.
- Increased AI-influenced AIaaS pipeline and opportunity conversion rates.
- Increased SaaS conversion pipeline and opportunity conversion rates.
- Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores).
- Higher AI feature adoption across existing customer base.
- Increased AI-related upsell/cross-sell revenue contribution.
- Growth in customer awareness engagement (webinars, workshops, briefings attended).
- Stronger customer proof points and references.
- Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption.
- Comfortable presenting to customers, executives, and internal sales teams.
- Able to translate technical concepts into clear commercial outcomes.
- Experience building repeatable programs (not one-off activity).
- Highly collaborative, energetic, and execution-focused.
- AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation).
- Strong storytelling, enablement, and customer engagement skills.
- Sales process understanding (discovery → value case → demo → close → adoption).
- Strong stakeholder management across Sales, Product, Marketing, CS.
- International / multi-region experience preferred.
- Reports to: VP Sales (International).
- Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps.
If you’re passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean.
Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." – TVN Reddy
Director – Strategic AI Programs, Adoption & Customer Success (CEP & ROW) employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director – Strategic AI Programs, Adoption & Customer Success (CEP & ROW)
✨Tip Number 1
Get to know the company inside out! Research Aptean's AI capabilities and their impact on customer success. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Aptean is present. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to share specific examples of how you've driven adoption and success in previous roles, especially in B2B SaaS environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Aptean.
We think you need these skills to ace Director – Strategic AI Programs, Adoption & Customer Success (CEP & ROW)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B SaaS and AI adoption. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Storytelling Skills: Since this role involves translating complex AI concepts into clear business outcomes, use your application to demonstrate your storytelling abilities. Share examples of how you've effectively communicated value to customers in the past.
Highlight Collaboration Experience: This position requires working closely with various teams. Make sure to mention any cross-functional projects you've been part of, especially those that involved sales, marketing, or customer success. We love a team player!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Aptean
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI, especially around GenAI and automation. Be ready to discuss how these technologies can drive customer success and adoption, as this role is all about translating technical concepts into clear business outcomes.
✨Master the Messaging
Familiarise yourself with Aptean's AI capabilities and prepare to articulate their value proposition confidently. Think about how you would equip sales teams with compelling messaging and be ready to share your ideas on creating effective enablement content.
✨Showcase Your Storytelling Skills
Prepare to demonstrate your ability to lead customer-facing awareness programs. Have examples ready of how you've translated complex AI capabilities into industry-specific use cases that resonate with customers and drive engagement.
✨Be a Collaborative Champion
This role requires strong collaboration across various teams. Be prepared to discuss how you've worked with sales, marketing, and product teams in the past. Highlight your experience in building repeatable programmes and how you’ve acted as the 'voice of the customer' to influence product development.