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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot software issues for customers.
- Company: Join Aptean, a global leader in ERP solutions with a diverse and inclusive culture.
- Benefits: Enjoy remote work flexibility, growth opportunities, and a collaborative team environment.
- Why this job: Kickstart your tech career while making a real impact on businesses worldwide.
- Qualifications: Must have 2+ years in customer service and a passion for learning new technologies.
- Other info: Training at our Skelmersdale office may be required for collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Software Support Consultant
Location: UK remote
We are seeking a high-energy, team-oriented Support Specialist to provide technical support to Headlam Group customers of Gould Hall within the Aptean company. The Software Support Specialist will work directly with customers to troubleshoot, install, and configure various modules and will report to the Program Manager.
This role is an excellent opportunity to start your career in technology, learn diverse software programs, and support processes, knowing that your work helps businesses worldwide succeed.
What you\’ll do
- Provide world-class technical support via telephone, email, and chat for Headlam
- Troubleshoot complex issues using remote support software
- Learn from customer interactions to improve customer experience with better software and support tools
- Identify early symptoms, patterns, and solutions for upcoming technology challenges
- Develop best practices, tips, and training scripts for customers
- Communicate user challenges and software updates across teams, including the development team
- Triage calls to appropriate teams
- Assist with Quality Assurance testing
- Work on additional projects as needed by the Support team
- Visit a satellite office in Skelmersdale for training and collaboration as required
What you\’ll need
- Desire to learn new technology quickly and contribute to a fast-paced team
- 2+ years of customer service and software experience
- Working knowledge of DBL or Cobol
- Strong communication skills, both written and verbal
- Interpersonal and customer service skills
- Helpdesk operative experience
- Logistics ERP experience
- Experience with ledgers, management information, cost centers, cash book, AP/AR
- Call queue management, SOP creation, KB creation
What’s in it for you?
We are a fast-growing, established global software company offering growth and development opportunities, a welcoming and diverse culture, and talented colleagues working collaboratively.
About Aptean
Aptean is transforming businesses with ERP solutions that combine cutting-edge technology to deliver better results. With over 2,700 employees, 50 products, and a global client base, now is a great time to advance your career with us.
Our mission is to solve tomorrow’s challenges today with purpose-built software and exceptional customer experiences. We serve various industries including manufacturing, distribution, healthcare, biotech, and pharmaceuticals, supporting over 10,000 organizations worldwide.
We value diversity, equity, and inclusion, fostering a culture where all employees can succeed regardless of background, and believe that embracing differences leads to innovative solutions.
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Customer Support Consultant employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant
✨Tip Number 1
Familiarise yourself with the software and tools mentioned in the job description, such as DBL or Cobol. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your commitment to learning and adapting quickly.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a support role. Role-playing with a friend or family member can help you articulate your responses and improve your problem-solving abilities under pressure.
✨Tip Number 3
Network with current or former employees of Aptean or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your technical troubleshooting skills and customer service excellence. Being able to share real-life situations where you successfully resolved issues will make you stand out as a candidate.
We think you need these skills to ace Customer Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and software experience. Emphasise any specific skills related to DBL or Cobol, as well as your communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and customer support. Mention how your past experiences align with the responsibilities of the Customer Support Consultant role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot complex issues in previous roles. This will demonstrate your ability to handle the technical challenges mentioned in the job description.
Highlight Team Collaboration: Mention any experiences where you worked collaboratively within a team. This is important as the role involves communicating user challenges across teams and contributing to a fast-paced environment.
How to prepare for a job interview at Aptean
✨Show Your Enthusiasm for Technology
As a Customer Support Consultant, it's crucial to demonstrate your eagerness to learn new technologies. Be prepared to discuss any relevant software you've worked with and express your excitement about the opportunity to support diverse software programs.
✨Highlight Your Customer Service Experience
With 2+ years of customer service experience required, make sure to share specific examples of how you've successfully resolved customer issues in the past. This will showcase your interpersonal skills and ability to handle challenging situations.
✨Prepare for Technical Questions
Since the role involves troubleshooting complex issues, brush up on your knowledge of DBL or Cobol. Be ready to answer technical questions or even walk through a troubleshooting scenario to demonstrate your problem-solving skills.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen carefully and respond thoughtfully to questions, as this reflects your ability to communicate with customers.
