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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot software issues for customers.
- Company: Join Aptean, a global leader in industry-specific ERP solutions with a diverse team.
- Benefits: Enjoy growth opportunities, a collaborative culture, and the chance to work remotely.
- Why this job: Kickstart your tech career while making a real impact on businesses worldwide.
- Qualifications: 2+ years in customer service, strong communication skills, and a desire to learn quickly.
- Other info: Training at our Skelmersdale office and involvement in exciting projects await you!
The predicted salary is between 28800 - 43200 £ per year.
Overview
Software Support Consultant
UK remote
We are seeking a high-energy, team-oriented Support Specialist to provide technical support to Headlam Group customers of Gould Hall within the Aptean company. The Software Support Specialist will work directly with customers to troubleshoot, install, and configure various modules and will report to the Program Manager.
This Support Specialist role is a great opportunity to jumpstart your career in technology. You will learn diverse software programs, technical support processes, and know that your work helps businesses around the globe succeed.
What you\’ll do
- Provide world-class technical support via telephone, email, and chat for Headlam
- Troubleshoot complex issues using remote support software
- Learn from customer interactions to improve customer experience and support tools
- Identify early symptoms, patterns, and solutions for upcoming technology challenges
- Develop best practices, tips, and training scripts for customers
- Communicate user challenges and software updates across teams
- Triage calls to appropriate teams
- Assist with Quality Assurance testing
- Work on additional projects as needed
- Visit a satellite office in Skelmersdale for training and collaboration as required
What you\’ll need
- Desire to learn new technology quickly and contribute to a fast-paced team
- 2+ years of customer service and software experience
- Working knowledge of DBL or Cobol
- Strong written and verbal communication skills
- Strong interpersonal and customer service skills
- Helpdesk operative experience
- Logistics ERP experience
- Experience with Ledgers, management information, cost centers, cash book, AP/AR
- Call queue management, SOP creation, KB creation
What’s in it for you?
We are a fast-growing yet established global software company. We offer growth and development opportunities, a welcoming and diverse team, and a collaborative culture.
About Aptean
Aptean is transforming global businesses with industry-specific ERP solutions. With over 2700 employees, 50 products, and a presence in more than 80 countries, now is a great time to advance your career with us.
Our mission is to solve tomorrow’s challenges today with purpose-built software and exceptional customer experiences. We serve a wide range of industries including manufacturing, distribution, finance, healthcare, biotech, and pharmaceuticals.
We value diversity, equity, and inclusion, fostering a culture where every employee can succeed and contribute to innovative solutions.
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Customer Support Consultant employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant
✨Tip Number 1
Familiarise yourself with the specific software programs mentioned in the job description, such as DBL or Cobol. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your commitment to learning and adapting quickly.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a support role. Role-playing with a friend or family member can help you articulate your problem-solving approach and improve your communication style.
✨Tip Number 3
Research Aptean and its products thoroughly. Understanding their mission and the industries they serve will allow you to tailor your conversations during interviews, showing that you're genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of Aptean on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
We think you need these skills to ace Customer Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and software experience. Emphasise any specific skills related to DBL or Cobol, as well as your ability to troubleshoot technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your desire to learn. Mention how your previous experiences have prepared you for the role of Support Specialist and how you can contribute to the team.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while still sounding approachable.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your capability to handle complex problems and improve customer experiences.
How to prepare for a job interview at Aptean
✨Show Your Technical Savvy
Since the role involves troubleshooting and configuring software, be prepared to discuss your technical skills. Highlight any experience you have with DBL or Cobol, and be ready to explain how you've used these skills in previous roles.
✨Demonstrate Customer Service Excellence
This position requires strong interpersonal skills. Share specific examples of how you've provided exceptional customer service in the past, especially in challenging situations. This will show your potential employer that you can handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot complex issues or improve customer experiences. Practising these responses will help you articulate your thought process during the interview.
✨Express Your Willingness to Learn
The company values a desire to learn new technologies quickly. Be sure to convey your enthusiasm for personal and professional growth, and mention any relevant training or courses you've undertaken to enhance your skills.
