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For Companies At a Glance
- Tasks: Lead and inspire a customer service team while enhancing operational efficiency.
- Company: Join Aptean, a global leader in software solutions with a diverse culture.
- Benefits: Competitive pay, flexible working, and excellent career development opportunities.
- Why this job: Make a real impact by solving customer challenges in a dynamic environment.
- Qualifications: Team management experience and a problem-solving mindset are essential.
- Other info: Fast-paced role with opportunities to learn about transport and logistics.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready for what’s next, now? We’re looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
Responsibilities encompass:
- Manage, motivate, and develop the customer services team, including recruitment, training, and performance management.
- Set clear objectives and KPIs for the team and regularly review performance.
- Ensure regular communication by direct reports with Customers and Service Providers is maintained, and meaningful relationships are established.
- Act as an escalation point as and when required.
- Systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations.
- Identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation.
- Gain experience in various areas of transport and logistics.
Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making. Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Main responsibilities
- Utilize the EVENT platform for monitoring operational activities.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Respond promptly and professionally to customer queries.
- Be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.
About you
- Experience in managing a team.
- Experience in a customer service or transport role is preferred, but not essential.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
- Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Customer Services Manager - Transport Operations employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager - Transport Operations
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Think about how your experience aligns with their values and be ready to share specific examples of how you’ve solved problems in the past.
✨Tip Number 3
Show off your soft skills! In customer service roles, communication and relationship-building are key. During interviews, highlight your ability to manage teams and foster positive relationships with stakeholders. Let them see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Customer Services Manager - Transport Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Manager role. Highlight any relevant experience in managing teams, problem-solving, and customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at Aptean. Don’t forget to mention your adaptability and initiative!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and professional. Use concise language and structure your thoughts well to demonstrate your excellent communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Aptean
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Manager in transport operations. Familiarise yourself with key terms like KPIs, root cause analysis, and customer relationship management. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing and motivating teams. Think of specific examples where you've set objectives, trained staff, or resolved conflicts. Highlighting your leadership style will resonate well with the interviewers.
✨Problem-Solving Mindset
Since problem-solving is crucial for this role, prepare to share instances where you've tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your solution-based approach.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team dynamics and company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.
