At a Glance
- Tasks: Engage with customers, solve problems, and manage logistics daily.
- Company: Join Aptean, a global leader in industry-specific software solutions.
- Benefits: Enjoy competitive pay, flexible working, and career growth opportunities.
- Other info: Hybrid working model available, fostering a casual and dynamic work environment.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: No transport experience needed; problem-solving and motivation are key.
The predicted salary is between 28800 - 43200 £ per year.
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Enderby UK, Hybrid Working
Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our 3T Technology and Logistics office in Enderby, UK. The position is fulltime, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of our haulage partners. The role is a great balance of interaction with customers and our service providers; working as part of the 3T 4PL team you\'ll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making.
Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Utilize the EVENT platform for monitoring operational activities.
Report any non-compliance with agreed processes to customers and 3T Account Management.
Report daily operational Key Performance Indicators (KPIs) both internally and externally.
Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
Handle Proof of Delivery (POD) requests.
Respond promptly and professionally to customer queries.
Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
Generate accurate operational reports on a daily, weekly and monthly basis.
Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About you
Experience in a customer service or transport role is preferred, but not essential.
Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base
#J-18808-LjbffrCustomer Service Specialist in Leicester employer: Aptean
Aptean is an exceptional employer located in Enderby, UK, offering a hybrid working environment that fosters flexibility and work-life balance. With a strong commitment to employee growth, competitive pay, and robust benefits, Aptean cultivates a diverse and inclusive culture where every team member can thrive and contribute to innovative solutions for our customers. Join us to be part of a dynamic team that values your unique experiences and empowers you to develop your career in the fast-paced world of technology and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aptean. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aptean before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aptean:Your cover letter is your chance to shine! Tell us why you want to work at Aptean specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aptean!
How to prepare for a job interview at Aptean
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
