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- Tasks: Engage with customers, solve problems, and manage logistics daily.
- Company: Join Aptean, a global leader in industry-specific software solutions.
- Benefits: Enjoy competitive pay, flexible working, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: No transport experience needed; problem-solving and motivation are key.
- Other info: Hybrid working model available, fostering a casual and dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
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Enderby UK, Hybrid Working
Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our 3T Technology and Logistics office in Enderby, UK. The position is fulltime, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of our haulage partners. The role is a great balance of interaction with customers and our service providers; working as part of the 3T 4PL team you\’ll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making.
Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Utilize the EVENT platform for monitoring operational activities.
Report any non-compliance with agreed processes to customers and 3T Account Management.
Report daily operational Key Performance Indicators (KPIs) both internally and externally.
Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
Handle Proof of Delivery (POD) requests.
Respond promptly and professionally to customer queries.
Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
Generate accurate operational reports on a daily, weekly and monthly basis.
Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About you
Experience in a customer service or transport role is preferred, but not essential.
Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base
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Customer Service Specialist employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the transport and logistics industry. Understanding the basics of how goods are transported and the challenges involved can give you an edge in conversations during interviews.
✨Tip Number 2
Practice your problem-solving skills. Since this role requires a solution-based mindset, consider scenarios where you had to resolve customer issues and be ready to discuss these examples.
✨Tip Number 3
Showcase your communication skills. As a Customer Service Specialist, you'll need to interact with various stakeholders, so think of ways to demonstrate your ability to communicate effectively in both verbal and written forms.
✨Tip Number 4
Highlight your adaptability. Be prepared to share experiences where you successfully managed multiple tasks in a fast-paced environment, as this will resonate well with the demands of the role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or transport roles, even if it's not extensive. Emphasise problem-solving skills and any instances where you've taken initiative or adapted to fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as building relationships with customers and managing operational activities.
Showcase Your IT Skills: Since the role requires excellent IT skills, mention any relevant software or tools you are familiar with. If you have experience with data management or reporting, be sure to highlight this as well.
Prepare for Potential Questions: Think about how you would respond to questions regarding your problem-solving abilities and adaptability. Prepare examples from your past experiences that demonstrate these qualities, as they are key for this position.
How to prepare for a job interview at Aptean
✨Showcase Your Problem-Solving Skills
As a Customer Service Specialist, you'll need to demonstrate your ability to solve problems efficiently. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've built relationships with customers and stakeholders in previous positions. Practice clear and concise responses to potential interview questions.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment. Share instances where you've had to adapt quickly to changes or manage multiple tasks simultaneously. This will show your potential employer that you're capable of handling the demands of the role.
✨Familiarise Yourself with the Company
Research Aptean and its mission. Understanding their values and the software solutions they provide will help you align your answers with their goals during the interview. It shows genuine interest and preparation.
