At a Glance
- Tasks: Support customers and manage logistics inquiries in a dynamic team environment.
- Company: Join Aptean, a leading global tech company focused on innovation.
- Benefits: Competitive pay, flexible work environment, and career growth opportunities.
- Other info: Diverse and inclusive culture where every voice matters.
- Why this job: Be part of a forward-thinking team that values exceptional customer service.
- Qualifications: Customer service experience preferred, but problem-solving skills and a willingness to learn are key.
The predicted salary is between 25000 - 32000 £ per year.
- Overview
- We're looking for a
- Customer Service Advisor for our office in
Enderby, UK . The position is fulltime. You'll join an awesome team to support our growing customer base.
About the Role
Being part of Aptean, a leading global technology company, you'll work in an environment where innovation and continuous improvement are part of everyday life.
We are continually exploring new technologies, including Artificial Intelligence (AI), to enhance the experience of our customers and employees.
This role offers the opportunity to be part of a forward thinking business that embraces digital transformation while maintaining a strong focus on exceptional customer service.
Working in the 3T Logistics and Technology team, you will be the primary point of contact for all customer service inquiries; this role is pivotal in ensuring the delivery of a high quality and timely service.
Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of our haulage partners.
The role is a great balance of interaction with customers and our service providers; working as part of the 3T 4PL team you'll gain experience in various areas of transport and logistics.
Our customers trust us to manage the transportation of their goods and are at the forefront of our decision making.
Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Key Responsibilities
- Utilize the EVENT platform for monitoring operational activities.
- Liaising by phone and email the statuses of collections, deliveries, and any issues arising in the day to day operation.
- Report any non compliance with agreed processes to customers and 3T Account Management.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
- Handle Proof of Delivery (POD) requests.
- Respond promptly and professionally to customer queries.
- Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
- Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
- Generate accurate operational reports on a daily, weekly and monthly basis.
- Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About you
- Experience in a customer service or transport role is preferred, but not essential.
- Customer
- Focused
Approach: Enjoys interacting with people and is confident speaking with customers and stakeholders by telephone, using strong listening and problem solving skills to deliver positive outcomes.
- Communication
Skills: Demonstrates excellent communication and interpersonal skills, with the confidence to proactively engage customers and service providers over the phone.
Comfortable building relationships and resolving issues through direct conversations, while also communicating effectively via email and other digital channels.
- Adaptability: Experienced in working in a fast paced environment with the ability to prioritize tasks effectively.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self motivated.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
What's in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast paced, flexible and casual environment, an outstanding opportunity for career development and growth.
EEO Statement
Aptean pledges to promote a company culture where diversity, equity and inclusion are central.
We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
Customer Service Advisor employer: Aptean
Aptean is an exceptional employer that champions innovation and collaboration, offering a remote working model that promotes work-life balance. With competitive benefits and a culture that encourages professional growth, employees are empowered to take ownership of their marketing strategies and drive impactful results in the UK and Ireland. Join us to be part of a dynamic team where your contributions directly influence success and revenue outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aptean. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aptean before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aptean:Your cover letter is your chance to shine! Tell us why you want to work at Aptean specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aptean!
How to prepare for a job interview at Aptean
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
