At a Glance
- Tasks: Drive the renewal process and manage customer inquiries with a proactive approach.
- Company: Aptean provides industry-specific software solutions to over 10,000 organisations globally.
- Benefits: Enjoy remote work flexibility and a diverse, inclusive company culture.
- Other info: Entry-level position with opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team focused on customer success and innovative problem-solving.
- Qualifications: Strong communication skills and a knack for critical thinking are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for what’s next, now?
About the role
We’re looking for an Associate Customer Advocate for our office in Sheffield. You’ll join an awesome team to support our growing customer base.
The Customer Advocate serves as the primary relationship owner for an assigned portfolio of customers, managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process.
Key Responsibilities
- Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.
- Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes.
- Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations.
- Frame the customer’s value story and address barriers to renewal through proactive, data-informed communication.
- Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues.
- Oversee invoicing, payment follow-up, and resolution of any open accounts.
- Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history.
- Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion.
- Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal.
- Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience.
- Collect CSAT/CES feedback post-renewal and act on insights to improve process ease and quality.
About you
Requirements:
- 1+ years of experience in customer success, renewals, or finance operations, preferably within a SaaS or software company.
- Strong communication and negotiation skills; ability to manage business and finance-level conversations.
- Interest in working alongside AI and automation to drive efficiency and scalability.
- High attention to detail, accountability for results, and comfort with process ownership
To be ahead of the pack you may have:
- Working knowledge of Salesforce or similar CRM.
- Experience with contract management and billing systems.
- Understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation.
What’s in it for you?
- Opportunity to grow within a global software company, which promotes work-life balance.
- Benefits package: pension scheme, life assurance, private medical care, income protection scheme.
- Hybrid working model (4 days in the office, 1 day from home).
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.
Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Associate Customer Advocate employer: Aptean
Aptean is an exceptional employer that champions innovation and collaboration, offering a remote working model that promotes work-life balance. With competitive benefits and a culture that encourages professional growth, employees are empowered to take ownership of their marketing strategies and drive impactful results in the UK and Ireland. Join us to be part of a dynamic team where your contributions directly influence success and revenue outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Customer Advocate
✨Tip Number 1
Familiarise yourself with Aptean's products and services. Understanding the specific software solutions they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Aptean on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Associate Customer Advocate role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills and critical thinking abilities. Since the role involves managing renewals and negotiating with customers, showcasing examples from your past experiences where you've successfully navigated challenges will be beneficial.
✨Tip Number 4
Research common customer pain points in the software industry. Being able to articulate how you can address these issues as a Customer Advocate will show that you understand the role's responsibilities and are ready to contribute from day one.
We think you need these skills to ace Associate Customer Advocate
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of the Associate Customer Advocate role. Familiarise yourself with the renewal lifecycle and the importance of customer advocacy in the context of Aptean.
Tailor Your CV:Customise your CV to highlight relevant experience that aligns with the job description. Emphasise your communication skills, ability to manage relationships, and any experience with contract negotiations or customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for the role and how your skills can contribute to Aptean's mission. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and critical thinking.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Aptean
✨Understand the Renewal Process
Familiarise yourself with the renewal lifecycle and the key phases involved. Be prepared to discuss how you would proactively manage renewals and what strategies you might employ to drive successful outcomes.
✨Showcase Your Communication Skills
As a Customer Advocate, strong communication is crucial. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like pricing negotiations or customer pain points.
✨Demonstrate Critical Thinking
Prepare examples that showcase your ability to analyse issues and make decisions independently. Think of situations where you've had to problem-solve without ongoing direction, as this will resonate well with the interviewers.
✨Research Aptean's Value Proposition
Understand Aptean's mission and the specific software solutions they provide. Be ready to discuss how you can advocate for their value proposition to customers and channel partners, highlighting your alignment with their goals.
