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For Companies At a Glance
- Tasks: Lead customer service teams to ensure top-notch support and satisfaction.
- Company: Join Aptar, a global leader in innovative packaging solutions.
- Benefits: Enjoy a competitive salary, bonuses, and personal development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Proven leadership skills and a strong customer focus are essential.
- Other info: Be part of a diverse team that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
Aptar is seeking a Customer Service Manager for Closures EMEA. This role is responsible for leading and directing customer service teams in the region to ensure smooth day-to-day operations while promoting customer satisfaction and high service level.
As Customer Service Manager, EMEA, you will:
- Ensure customer satisfaction by implementing and managing effective customer service policies and procedures
- Monitor customer service metrics and provide regular reports to management
- Coach customer service representatives to provide excellent service to clients
- Resolve customer complaints and escalate issues as necessary to senior management
- Develop and implement strategies to improve customer retention and increase customer loyalty
- Evaluate customer feedback and use it to continuously improve customer service operations
- Ensure strong focus on working capital reduction by considering and respecting contractual agreements with customers
- Work on process optimisation and standardisation across all Customer Service teams
- Provide full product lifecycle support and add value to their business operations, products and services
- Serve as main contact for regional sales organisation to ensure alignment on activities
- Validate customer logistics contracts optimising Aptar interest
- Foster a positive work environment and build relationships with other departments to ensure seamless interactions
- Maximise synergies across the region to drive improvement, cost reduction, increase efficiency and foster standardisation
- Further develop customer service team in the region to ensure continuous upskilling and building strong customer relations
Education and skills
- College or University Degree
- Proven leadership capabilities to lead a multicultural team
- Strong customer orientation
- Advanced communication and problem-solving skills
- Fluent in English (additional languages such as French, Spanish, Italian would be an advantage)
- Advanced system knowledge (SAP, IBP, BI, etc.)
- Advanced MS Excel and PPT skills
Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Customer Service Manager, EMEA in Leeds employer: Aptar Italia S.P.A.
Contact Detail:
Aptar Italia S.P.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager, EMEA in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aptar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complaints or improve customer satisfaction. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your leadership chops! Be ready to discuss how you've coached teams in the past. Aptar values strong leaders, so share examples of how you've fostered a positive work environment and built relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Manager, EMEA in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your leadership experience and customer service skills, and don’t forget to mention any relevant metrics or achievements that showcase your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background aligns with our mission at Aptar. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer complaints or improved service processes in the past. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Aptar Italia S.P.A.
✨Know Your Customer Service Metrics
Before the interview, brush up on key customer service metrics like NPS, CSAT, and first response time. Being able to discuss these metrics and how you've used them to improve service in past roles will show your understanding of what drives customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities, especially in a multicultural environment. Think about times when you coached team members or resolved conflicts, as this will demonstrate your ability to lead and inspire a diverse team.
✨Be Ready to Discuss Process Optimisation
Aptar values process optimisation, so come prepared with specific examples of how you've streamlined operations in previous roles. Discuss any tools or methodologies you've used, such as Lean or Six Sigma, to enhance efficiency and reduce costs.
✨Demonstrate Your Communication Skills
Since advanced communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled customer complaints and escalated issues effectively, showcasing your problem-solving abilities.