Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help travellers explore the world while providing exceptional customer service and driving sales.
- Company: Join a leading tourism company with nearly 100 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Make a real impact on people's travel experiences and grow your career in a dynamic industry.
- Qualifications: Sales experience and a passion for customer service are essential.
- Other info: Be part of a collaborative team that thrives on success and offers excellent career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are a world leading tourism company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life. With almost 100 years of experience and with team members across the globe, we know travel and pride ourselves on delivering 5-star customer service and experiences of a lifetime.
ABOUT THE ROLE
We are looking for a highly motivated Travel Consultant with a passion for sales and exceptional customer service. You will handle inbound enquiries from both Direct Clients and Travel Agent Partners, ensuring every interaction is professional, friendly, and focused on delivering the best travel experience. From initial enquiry to pre-departure, you will be the key point of contact, guiding customers through their journey with expert knowledge and outstanding service. Your ability to drive sales, maximise revenue opportunities, and exceed targets will be essential in this role. You will confidently upsell and cross-sell, ensuring customers receive the best travel options while contributing to business growth. Additionally, you will provide weekend on-call cover on a rota basis, assisting with any in-resort issues to ensure a smooth experience for our travellers. Most importantly, you will be part of a fantastic, supportive team that thrives on success and collaboration. This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home. Team members in our call centre participate in a rota Monday - Sunday.
Responsibilities:
- Convert enquiries into bookings, maximising every opportunity to upsell and cross-sell.
- Deliver a seamless customer experience with exceptional service from start to finish.
- Consistently meet and exceed individual and team sales targets.
- Handle both inbound and outbound calls and written enquiries with clarity, confidence, and expertise.
- Manage multiple bookings and enquiries efficiently across calls and emails.
- Support customers with any pre- and post-booking queries, including changes, cancellations, and travel disruptions.
- Work closely with the wider team to share knowledge, insights, and best practices.
ABOUT YOU
Proven Sales
Travel Consultant employer: APT Travel Group
Contact Detail:
APT Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of a Travel Consultant. Highlight your sales skills and customer service experience to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about helping others explore the world. We want to see your enthusiasm for cultures and adventures!
Tailor Your Application: Make sure to customise your application to match the role of a Travel Consultant. Highlight your sales skills and customer service experience, and don’t forget to mention any relevant knowledge about travel destinations. We appreciate when candidates take the time to connect their background with our needs.
Be Clear and Professional: Your written application should be clear and professional. Use proper grammar and spelling, and structure your thoughts logically. Remember, we’re looking for someone who can communicate effectively with clients, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at APT Travel Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of popular travel destinations and current trends in the tourism industry. Being able to discuss these topics confidently will show your passion for travel and your expertise as a Travel Consultant.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Think about specific situations where you turned an enquiry into a booking, and be ready to share these stories during the interview to demonstrate your sales prowess.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of scenarios where you went above and beyond for a customer, and how you handled any challenges. This will highlight your commitment to providing a 5-star experience.
✨Team Player Mindset
Since this role involves collaboration with a supportive team, be prepared to talk about your experiences working in teams. Share how you’ve contributed to team success and how you value sharing knowledge and best practices with colleagues.